Customer's Feedback

[Former_Member]

Hi, I'm very new to Etsy. I just opened my shop in January and started promoting it in April. I was wondering why most of my customers didn't leave me feedbacks. I love to know what they think about my products and service. Thanks a lot.

[Former_Member]

Don't worry - you're not the only one! I struggle with the same thing. It makes my day when a customer leaves feedback, sometimes I'm even lucky enough that they send me a pic of them with their new item! But, the majority of folks don't leave anything. I think they're in the mindset of "great, now I got my item, I'm done" and just don't remember to leave it.

I also think Etsy doesn't do a great job in encouraging buyers to leave feedback. It's such a small link when they sign in and then it disappears after they start browsing.

[Former_Member]

Thank you. I'm not alone! :)

[Former_Member]

You can send a little note along with their package saying that "feedback is appreciated" or something along those lines. :)

[Former_Member]

Great idea! Thank you.

[FlightsofFancyStudio]

I just received my first purchase and I now understand why buyers don't always leave feedback...it took me a while to figure out where to leave it!

[Former_Member]

I like the idea of including a request for feedback with their "thank you" in their package. Also, what about a feedback coupon for your shop which would give customers a monetary incentive to leave feedback?

[philosophiacreations]

It's frustrating, but it's just one of those things that you can't do too much about. I've asked people to let me know when their items have arrive safely, and I guess something that I sort of hope comes with that is an implicit mindfulness in relation to some level of renewed contact when the item does arrive... otherwise I don't really feel as if I can do too much.

Huh... a feedback coupon. I like that idea, that could work!

I guess a feedback request, if stated properly, could be a done too. If I was careful in how I phrased it, that's something that I could see myself toying with at some point.

[Former_Member]

I have the same problem. I just started sending an email when their item ships with their tracking number and also a link to leave feedback:
www.Etsy.com/feedback_awaiting.php
That link should work for anyone who is logged into Etsy.

[MulberryCreek]

I agree it is great to receive feedback. I like the idea of including a link in your shipping email. My problem is I have 7 feedbacks, all pos, but only 4 show up . Not sure where the other three are. Any ideas?

[Former_Member]

Maybe the other 3 are feedback left for you as a buyer? I think that feedback is now hidden from the public.

[Former_Member]

Your not the only one! I wish there was an email reminder for them to leave a feedback. Some of my customers leave me great feedback on my Blog or email me, and I try to ask kindly for them to leave a feedback at my shop and still some don't do it. So it's pretty common that a lot of buyers just don't like to take the time to leave feedback.

[Former_Member]

JessicaLamDesigns - Thank you for the link. I'm going to include it in my thank you note and email.

thehomeacre- Thank you, a feedback coupon, I'm going to try.

[Former_Member]

JessicaLamDesigns, the link for feedback is a great idea! It's a great reminder andmakes it easier for the customer to know what to do.

[Former_Member]

I noticed sometimes, the seller is the one that doesn't leave feedback. Now that I created my Etsy shop, I will pay attention to this point.

I have a question about leaving feedback as seller : do you leave feedback right after payment or when the buyer as received his/her order ?

[Former_Member]

I have a little reminder in my Message to Buyers! If I know the person I sometimes email and ask if they can leave feedback!