Order never arrives, pls help.

[KristianJessie]

Hello,

I order 100 boxes from a etsy buyer in mid Feb. Up till now I still haven't received my order. The seller doesn't want to follow up and just keep asking me to wait wait wait....
She claimed she's no tracking number, no insurance.. bilibala....

What can I do? I am also a seller and I never think that etsy seller would be that irresponsible...

[Former_Member]

I see you're in Hong Kong. Depending on where you've ordered from, this might not be that long, especially if they went surface mail.

I don't get insurance or tracking numbers on my parcels, I don't consider it makes me irresponsible.

[KristianJessie]

Heather,

I didn't mean it's irresponsible if not getting insurance / tracking number.
I'm talking about the seller's attitude.

[Former_Member]

If you paid with Paypal go there now and file a non-delivery report. Go to the specific transaction and somewhere there should be a button to file a report. You only have 45 days from the original payment though so go check now if you can still do this.

It is definitely too long for international shipping for online purchases and the seller should be working with you on a refund or replacement if it's been over 6 weeks. (and no one should send surface mail internationally - 8-12 weeks for that shipping is well outside the 45 day period for a Paypal reversal)

[Former_Member]

Although its quite possible that the order was shipped and its taking its time in arriving, since the seller doesn't seem too interested in customer service at this point, I would file a non-delivery report with Paypal immediately.

That way you can at least get your money back.

I would also file a report with Etsy.

I do send larger heavy packages internationally via slower shipping methods to cut down on the postage charges for the buyer but I'll insure a large package and at least try to find out where the package is if it hasn't arrived.

[KristianJessie]

Thank you all !
just filed report to etsy and paypal. Really upset about this transaction.

[TigersandDragons]

- You haven't said which country the seller shipped from, I'm assuming USA. Did they tell you which service they used to ship it? If it was first class mail international from the USA (often the cheapest), then insurance and tracking are not available for that service. If they are in the USA this is probably the service they used.

- It could be held up in your country's customs system...sometimes it is a long wait for international packages to be processed.

- To have tracking on an International package is often expensive, depending on the postal service. Many online USA ebay sellers will not ship by First Class because they cannot track or insure on this service....so I do not buy small items from these sellers because I don't want to pay the higher shipping rates.

- I shipped a box of pottery from Canada to Greece by Ground that took 60 days (8 weeks), the customer knew ahead of time that it could take a long time, and they were willing to wait because they wanted the lower shipping cost. International shipping can be slow, especially on larger boxes, unless you pay for the faster services (Air mail, priority mail, express mail, etc.)

- As a seller, I am often at the mercy of the postal system, and have no control or information about the items I ship unless the buyer wants to pay for a much more expensive shipping. It is frustrating to me when I ask my country's postal service for help (Canada Post), and they tell me that I have to wait for weeks before I can file a claim. BUT I do keep in contact with my customers so that they know I care, and tell them what I can do. Sometimes all I can ask is for them to wait a little longer. In my case it has always worked out, except once when the buyer gave me their old address, that parcel was lost.

- To protect yourself, it was best to file those claims...in most cases parcels do arrive.

I recently had a bad experience with Chinese supplier (not on etsy) who sent me the wrong item and wouldn't do anything, barely communicate, until I filed a Paypal claim. Even then it went on and on...a very long story. But in the end I did get some money back thanks to Paypal.

[Former_Member]

Funnily enough I filed a non-performing-seller report on ebay a few weeks ago - my package finally arrived today from Hong Kong, bought 9th Feb. Admittedly I had moved house so it was redirected, but that only added a couple of days.

[GoTo]

Sounds frustratiing ChristianJessie--I hope it gets resolved soon.

[KristianJessie]

The seller is in US. I declined to close the case at etsy and then she didn't give any response. It seems to me etsy can do nothing in this case.
I already filed the case to paypal just 1 day prior to the deadline. And then no response so far.

Very bad experience. Now I need to buy another batch of boxes and I do not know what to do with that 100 boxes if they finally come.

[TigersandDragons]

If they arrive, I'm sure you will be able to use them eventually. Hopefully it will all work out.

[ufer]

What ever I buy usually arrives in 10 days...
I bought some yarn from a etsy seller who lives in US, New York.
It has been over 4 weeks and I used my visa card to pay it at the check out.
This is the first time I used it. I usually go through paypal.
Now, I don't think I will ever use it again.
I have never heard from the seller either since I have sent her a message indicating no arrival.
So, I sent a message to etsy.
Thank God the amount is not a big amount but, still
Have anyone got their money back using this new system?

[Former_Member]

Freda,

It could still very well be in transit to you. When you purchased from me back in 2010 it took 3 weeks for you to get the package and you are much closer to me than New York.

[ufer]

I know but, It has been 5 weeks. It never takes this long. I was new then...
The seller never replied to me. I reported to ETSY I have not got any action from them. Just an email in the last 3 days...
Today I called my VISA
If I don't recieve it end this month Visa is going to refund me the full amount.
This is a lesson for me to only buy it through paypal and people I have purchased from before LIKE YOU:))))

Cross my fingers it will arrive

[ufer]

Today is October 1st and still no yarn no package...
I am still waiting:(

[ufer]

My order never arrived. Seller is not providing anything.
Etsy refunded me the whole amount.
This was my first time using my credit card to pay. I was very worried but, Etsy refunded me back. The only thing is I never received the yarn. And that was my disappointment... not receiving the yarn...