Buyer wants to keep items and partial refund?

[jwrayjewelry]

I have a Buyer that wants to keep items she says she does not want and she wants me to send her 35% back to her from what she paid "Crazy"
This is partly my fault I should have known when she wanted a big discount to begin with has no feedback and complained about shipping price to Switzerland, I charged her exact shipping Priority international is the least expensive and I charge No handling fees, Anyways I gave her 15% off of entire order that was seven items she saved around $80, O.k I think I may be getting scammed? She will not send items back unless I pay full shipping she also says she is taking this to paypal dispute and we all know the buyer normally wins! And even if I did win they take that money right out of my account until dispute is over.

Sorry this is getting long lol!
What should I do
Oh the reason she does not want these three items, She says the stones are cracked and to small?
I have super good pics of all my items and I was holding the bracelet in my hand so she could size Also the only ruff stones were Stated natural rough black pebble stones! Those stones are not perfect but you can see everything in pics :-)

Now lets see if anyone dares to take the time to read this mess! lol!

[Former_Member]

Looks like you have a very clear refund policy. Your policy states that if someone wants a refund they have to pay return shipping; and that you do not refund the original shipping costs.

IMO, stick to that. If she is willing to mail the items back, give her the refund. If she refuses... well, she can't expect money back if she won't return your merchandise!

[Former_Member]

Ditto Doodle. No product return, no money refund. Honestly, some people....

[TheGivingTree]

Ridiculous. She wants to keep the items AND get 35% back, she must be smoking something good.

You need to stick to your guns on this one and hope that if she opens a dispute w/ PP they go in your favor.
Did you mail it via PP international or get a delivery confirmation so you at least have some kind of proof that it was mailed ?

Good luck !!

[Former_Member]

Also, keep a copy of every communication you have with her. If she tells you she got the things but wants a refund, and then opens a dispute with PP saying she never got them, you should be able to pull up convos and emails showing that she did, in fact, get the items; that you pointed her to a clearly-defined return policy; and that she refused to send the items back.

[Former_Member]

If she admits having the item and refuses to send the item back, paypal isn't going to refund her money.

[Former_Member]

I agree with all the above advice and I also think she must be smoking or drinking something really "fun"!

[Former_Member]

Your policies are very clear.

If they open a paypal dispute I believe that the only way that they can win is if they claim that the items were not received for an international order.

However, if they can claim "not as described" they you will have your Etsy listing with the photos and descriptions of the item(s) that were purchased to back up your claim.

[jwrayjewelry]

I agree with all I just wanted to check myself lol!
But I did just get another email from her asking if I would just give her 30 bucks so we can end this thing Oh and still keep all my goods? Hum

[Former_Member]

I say don't do it. You already gave her a very generous discount to start with!

[jwrayjewelry]

Oh Trust me I won't!
That was the icing on the cake
I am just done responding to her so we will see if she starts a dispute!

[bittersweetpunkin]

Call her bluff...paypal will NOT side with her anyway.

Good for you for not letting this scammer bully you.

[GoTo]

Blackmail never stops just because you pay... you already gave her a discount and now she wants more and it comes wrapped in a threat.

I'd call Paypal now, discuss with a representative what has gone on, and how the buyer is harassing you and ask them if they can make a note on the transaction for you. Hopefully starting a case in your favor before a dispute is even opened.

Also, please inform Etsy admin so that the buyer can't do this to other sellers here.

[DelilahBurlesque]

They can't have the item AND a refund. That's idiotic. One or the other....

[jwrayjewelry]

She just threatened me with bad feedback if I do not do what she wants so I reported her I am hoping you are not supposed to threaten with bad feedback
if someone does not cave into a scam lol!

[GoTo]

What a piece of work! Here's hoping she's removed before she pulls that with another seller. :(

[jwrayjewelry]

I hope so to. A part of me wants to cave in and just at least pay for half of the shipping but after all of this I feel like it is bulling and I do not like that!

[DoodyPops]

Paypal requires the buyer to return the items to get a refund. They must also use tracking. if you call paypal first you are more likely to get positive action on your part. She is very obviously trying to scam you. She may have done this before and been reported, which paypal will know.
They buyer doesn't always win- I had a transaction where i was clearly scammed and I had to pay the enormous shipping cost to get my money back. The seller knew the shipping was more than the refund- so they won.

[bittersweetpunkin]

Unreal, save all correspondence from her and forward it to Etsy.

[GoTo]

DoodyPops--I had a similar experience as a buyer and I flat refused to return the item when the seller intentionally sent me a cheaper version of what I bought--easily proven with the photos in the listings vs what I received, clearly a bait & switch.

They eventually allowed me not to return the item and yet still get a refund (the shipping would have cost me more than I paid for the item because I don't have some bulk account with UPS like the seller does--oversized package & heavy).


But the buyer is the one trying to pull something in this case, and I think a preemptive call to Paypal asking them to flag the transaction because of the threats of dispute if money isn't given (without returning the items) & then of bad feedback is the only thing that can be done now.

jwstyle--If you had given a partial refund, PP might have seen that as you admitting that something was wrong and may have sided with the buyer had they still gone through with a dispute to try and get the rest of the money. Since they didn't get that, now they are threatening to damage your business rep... very dirty.

[artinspiredlife]

here is something that may cheer you up
http://gotopublicschool.com/design-things/day-ruining-invoice

first, yes call paypal the buyer does not always win. gather your tracking receipts, and make sure the tracking number is on the transaction, in your pp account. call them and let them know what is going on, and that she refuses to return the items. they are actually very understanding and they have seen this before.

[bittersweetpunkin]

artinspiredlife says

here is something that may cheer you up
http://gotopublicschool.com/design-things/day-ruining-invoice
.............
Funny!!

[fineheart]

Wow. This is crazy stuff! I am marking to follow.

[fineheart]

artinspiredlife says
here is something that may cheer you up
http://gotopublicschool.com/design-things/day-ruining-invoice
---------------------------
can I print this out and send it to a few clients? (my day job not here of course! lol :)

[artinspiredlife]

fineheart says

artinspiredlife says
here is something that may cheer you up
http://gotopublicschool.com/design-things/day-ruining-invoice
---------------------------
can I print this out and send it to a few clients? (my day job not here of course! lol :)

==========================
if you scroll down it says "see it larger here" i think you could probably print it from there.