Refunds

[AnjasArts]

Hello, I was just approved for direct checkout today and I've already gotten 3 orders. What happens though if I ever need to give a refund?
Thank you in advance

[BeadinByTheSea]

I have just been approved a few days too and wondered the same thing.

I haven't done any refunds yet, but I did notice a "manage order" button on the right hand side of the receipt, right under the buyers name. If you click on it, you'll see "issue a refund" and "cancel a transaction".

Hope that helps!

[SerenaSmithLampwork]

i have had to issue refunds for overpayment of shipping. i just clicked on refund and typed in the amount. then, it will show you a section on the order page with the "refund history" so you have a record.

[AnjasArts]

Thank you!

[Former_Member]

Super!
I just used this and the information provided was "right on"!
I knew there was a reason i loved this team, lol
Thank You
leslie

[anythinggoeshere]

i just got direct checkout yesterday. i often refund for shipping surplus payments. is the a place on the refund to write a note to the buyer like there is on paypal?

[SerenaSmithLampwork]

as i recall, there was a place for a note when i sent the refund (not just a shipping notification). and, under refund history on the receipt page, is a copy of the note i sent.

[anythinggoeshere]

on the receipt page is it easy to tell how they paid so i will know which to refund paypal or direct checkout?

[SerenaSmithLampwork]

the first box, top left on the receipt page, tells you the payment method.

eta, just like the current paypal order receipt pages.

[BonnyJewelry]

had to issue a shipping refund for the first time - worked wonderfully! Thanks for the tip - I would have been searching for this info all night :)

[jessiemccann]

I had DC for a week now and love it. This morning I needed to do a full refund and noticed the canceled order was still listed in the Sold Orders page. Will it ever go away? Or it will stay there forever?