Money Request (similar to PayPal invoice) for Direct Checkout

[fernfiddlehead]

Occasionally, I offer a shipping upgrade for a fee which I have traditionally acquired via PayPal's invoicing system. Does Etsy's Direct Checkout offer a similar feature?

[sherrytruitt]

No. You either have to set up a lisitng (which is against the TOU) for your customer, or cancel the sale and add it to the price. That's unprofessional and embarrassing.

This happens to me frequently. I either use my Square or eat the cost. But, I then have to ask the customer for the cc card # via phone or email.

Once I tried to invoice a DC customer with paypal for the upgrade and she was at her credit card limit for paypal and did not have an account. What a mess!

[BeadinByTheSea]

We definitely need some more options for this. Fortunately so far, the customers I've had to invoice for Priority Shipping etc. paid with Paypal and I was able to do it the old way, but I know this is going to come up eventually.

Having different shipping options at the point of checkout would clear up most problems in this area.

Sherry, what do you mean by a square, I must be out of the loop?

[fernfiddlehead]

If I may answer for Sherry , I believe she means the Square reader -- it allows you take take credit cards from your mobile phone.

squareup.com

thanks for the answers. Ugh. OK, well I guess admin knows that we want this and here's hoping they give it to us soon (that's my slogan for today).

[sherrytruitt]

Thanks, Fern. Yes, what Fern said, Debora. It's risky to take a cc number over the phone or by email. There are times when there is no choice.

If someone wants overnight mail and they've only paid $2.00 for 1st class, that's a lot of money to eat out of pocket.

I'll jump on the "here's hoping they give it to us soon, bandwagon" It's way too nice out to think other wise!

[OriginalsbyLauren]

Sherry, I think right now you would probably have to cancel the sale, refund the money , and make a custom listing for them to purchase.

There is a beta test going on right now with shipping upgrades, maybe more shipping options are on the horizon

[WindflowerMarketCo]

Sherry, why is setting up a listing against the TOU? Thanks!

[sherrytruitt]

It's against etsy's TOU to set up a listing for any item that is not an actual item for purchase. That includes shipping upgrades, deposits for work etc.

Maybe someone will come along with the link, I know it's in another thread here.

[anythinggoeshere]

here is the thread i started on this topic. as you can see there is no response from admin.

http://www.etsy.com/teams/11969/direct-checkout/discuss/10268851/

[AlaiynaBSoaps]

I use my Propay account to email invoices to customers for upgrades like shipping. It is the same as using Paypal email invoicing but it is direct credit card and the customer does not have to deal with Paypal limits or accounts and I don't have to have them call me with their credit card info and process it manually. This will work for those who already have a propay account or want to get one. Because they have an annual fee, it is not a solution for those who do not have an account and would only use it for this purpose.

[WindflowerMarketCo]

Thanks! I misunderstood.

[anythinggoeshere]

there shouldn't have to be a workaround. this is something that should be provided as part of the direct checkout services. what would someone do if they only take direct checkout???

[fernfiddlehead]

OH sorry I did try searching for this topic in this team before starting this thread. I didn't see your previous post. Frustrating. In this particular circumstance, my customer decided not to upgrade but the next one will and how will I handle it? I agree, there should have to be a workaround.

[anythinggoeshere]

after the weekend and i get back from the show i am doing, i will contact an admin directly and have them give us an answer. this is an issue that needs to get resolved before the holidays.

[sherrytruitt]

Thanks, anything. Wedding season is like the holidays for me and I am eating the cost of a lot of upgrades.

[WoolyBaby]

I'd like to see an option of requesting $ from a buyer through DC as well. Even if additional shipping options are added, we still need this feature. I just had a buyer order one item and then change her mind (she wanted an item that was $6 more). It would be much easier (and quicker) to request $6 than it would be to cancel the order, create a custom order for her, and wait for her to purchase it.
I hope this will be added soon!

[fernfiddlehead]

Bumping this to the top. Admin -- any news on this? I have frequently being confronted by this issue. It would be great if we could request money for shipping upgrades via this system. Thank you!

[Former_Member]

I've made reserve listings for shipping upgrades (rush order).

It's a pain for the buyers, but I'm happy to help them.

Aren't they working on this through a Shipping Beta team?

[fernfiddlehead]

I do reserved listings too. The times this is needed is when the sale has already occured (payment made) and THEN the customer requests an upgrade. They ARE working on this through the shipping beta thing (I'm on that team as well) but it's temporarily disabled.

[fernfiddlehead]

Oops wrong on that. You're right. They are offering it. I just haven't used it yet. D'oh :)

[Former_Member]

Not sure that I totally understand what you are saying but etsy does offer shipping ugrades. I have them in my shop. YOu have to have DC and join the shipping improvements team. here's an example of where I offer regular 1st class or priority shipping
https://www.etsy.com/listing/103765831/large-hammered-hoop-earrings

I've just started adding it to my shop. Haven't got to all of the listings yet.

[fernfiddlehead]

got it. Thanks

[SAStudio]

the thing with that shipping team 'upgrade' is that it says the number of days, NOT the type of mail service. I don't want to promise a set number of days, I want to be able to offer Priority or First Class or overnight or whatever.

Or first class as the main option and then Priority as an upgrade, by sending an invoice for the difference.

[Former_Member]

first class mail is the main option. first class parcel post in U.S. is 2-5 days. priority is 2-3 days. and is the second option in that listing.

[SAStudio]

Annette....
it doesn't actually SAY 1st class or priority in the options, it only says number of days "shipping speed"

Shipping Speed
2-5 business days $XX USD

2-3 business days $XX USD

I get what you are saying, I just want to be able to say

1st class $XX USD
Priority Mail $XX USD
Or whatever I choose as options

In lieu of that, I'd like to be able to offer a priority mail upgrade by sending an invoice for that shipping option.

All things raised on the Shipping Team thread too. I don't want to put, in writing, that the it will take 2-5 days or 2-3 days, because lots of time ESPECIALLY around the holidays, it takes a lot longer than that

:-(