refunding shipping

[dreamweavershop]

is there a way to refund part of the payment? I had a customer order 1 item then 5 min later ordered a 2nd item is there a way to refund some of there second shipping to them?

[Former_Member]

Here ya go Bob. If you go to your shop payment account and hover over the quick tips in the upper right of the page, it will bring up a menu. The instruction for issuing a refund are there.

Basically, you go to your sold order and click on receipt. On the lower half of the page on the right hand side you'll see Manage Order. If you hover over that you'll see "Issue Refund" or "Cancel Order".

[dreamweavershop]

I see it thank you I will remember it for next time this time I gave them a free product to make up the diffence

[Former_Member]

thanks, needed this today.