Help! How do I cancel an order?

[NightShiftVintage]

Hey!

A customer purchased an item that wasn't for sale; it was just on display. It's my Rolodex that was featured in Country Living magazine, so I listed it but clearly stated NOT FOR SALE as my first words in the title, and in the first sentence. She purchased it...newbie. Help! I've never canceled an order before, and i'm just not sure how to go about it. She used direct check out. Now what??

Any help would be soo appreciated!! ~Billie

[NightShiftVintage]

problem solved!!

[StoneSongSpirit]

Had the same thing happen to me today on a reserved listing! I followed the instructions on canceling an order and am hoping everything resolves smoothly. Never having been in this predicament before I do not know what to expect.