HELP! Direct Checkout Refund

[Former_Member]

HELP! My client wants to cancel her order which she paid for using direct checkout. I want to issue her a full refund: she paid $30 plus $6 shipping and no tax.

I go to "sold orders", find her order, click on the receipt, click "issue a refund" from the "manage order" drop down option, and if I check the box for "issue full refund" and then "review refund" the pop up that appears shows that her refund total is $1,000.12 USD. WHAT? Why isn't it $36?

I can't even cancel here because the cancel button is greyed out. What am I doing wrong?

[Former_Member]

Shermin I just saw a thread in the bugs section of the main forum with this same problem. I looked at one of my recent transactions and on the refund page I'm seeing the $1,000.12 amount also.

I've sent a convo to Evelyn to let her know what's happening.

I would sit tight until they get this bug fixed. Maybe send a convo to your customer letting her know you'll send the refund as soon as the system allows.

[Former_Member]

Hi Shermin,

Thank you for your post. Our engineers are investigating this right now. I will update you when this has been resolved.

Please keep me updated if anything changes in the meantime!

Best,
Evelyn

[millabear]

This should be resolved now. If you have issues please let us know!

Camilla

[VisionQuest]

i have a customer whom i refunded on Sep17 (mon) and etsy says order was cancelled on Sep19 (wed). but she said in her account it says:
reimburstment = $0

is this an error?? or is there a delay in refunding the payment??

[Former_Member]

Thanks everyone! I was able to issue a full refund for the correct amount this morning, and I also left feedback for the buyer.

Now that I issued a refund and the buyer and I agree I will not be shipping her order, how do I remove the order from my open orders list?

[VisionQuest]

once you have refunded the money, you CANCEL the transaction

it takes a couple days for it to "go through" with etsy (i.e., for etsy to process it). and the it wil show up under CANCELED orders

[Former_Member]

thanks so much!!!