Did you ever go to a grand opening at a restaurant and there is do much confusion?, well that's what it is like here. When something is new there will always be confusion, lack of understanding and many kinks to get out.
It's a learning process for them and for us, and I believe all will fit nicely into the puzzle of confusion.
There is a lack for many things with DC, but am hoping all will work out in the end. Just thought i would give my input also!