Any comment from admin in this team about this...

[artaltered]

http://www.etsy.com/teams/7718/site-help/discuss/10737304/

First, I'm unclear why it was locked.

Second, seems like the lack of useful information in the email/convo is the issue. What is being done to address this?

Does Etsy really have access to our bank accounts? Yikes.

I'm really lukewarm on direct checkout already. This doesn't make me feel more comfortable.

[Former_Member]

As soon as I saw that thread this afternoon, I immediately came here looking for a thread by one of the leaders offering an explanation. I was very disappointed that there wasn't one.

I understand that mistakes happen. What I have a hard time understanding is such an obvious lack of communication. Even though my shop was not involved in the mistake, I do feel more than a bit uncomfortable offering DC now. My discomfort has more to do with communication issues than the actual double payment and reimbursement of same.

And yes Etsy does have access to your account. I'm seriously considering opening an account specifically for use with DC. Yep, I think that's what I'm going to do. I would rather do that than disable DC.

[artaltered]

Lack of communication is a recurring theme here at Etsy in general.

Now that my money is involved and I can't make a call about it, well, that makes me very uncomfortable.

I can call Paypal and have an issue resolved in minutes. Never had an issue with Paypal in about 12 years. Paypal's rules are extremely clear.

Oh well.........

[Former_Member]

Hi artaltered and Nora,

I can confirm that we did have an error last week with deposits for some sellers. We've sent Convos to all affected sellers and are handling everything privately so we can discuss specific information with people.

We understand now that the lack of information in our communication caused some concern. We didn't post anything in the team as the number of affected sellers was small. Since this is sensitive, we did not want to unnecessarily concern any sellers that were not affected.

I'm happy to discuss this further with anyone, so please always feel free to Convo me if you have questions or concerns.

[Former_Member]

Thanks for your response Nicole. Since I do understand the need for privacy for those affected I will say no more.

[Former_Member]

Yeah, I thought the highlited response from AudMod in the original thread was enough. They sent a generic form letter via email to all notifying them of a problem, then sent a private convo via Etsy with the details. Sounds fine to me.

Although I DO wish there were live chat and/or phone numbers available for us when we panic about a situation. I have that for all my other payment platforms, and it stops discussions like these from happening. Instead of panicing on a public forum, folks just chat directly with customer service.

[PinchtheMuse]

I think it would be helpful if Etsy clearly stated how they will communicate with users.

It is odd that everything "official" from Etsy comes through email, but something like the bank account stuff came through a convo to users. I would have questioned its "realness" as other posters did in that thread.

Most websites that deal with processing or storing your financial information make it clear how to identify a real communication from them regarding your financial information. Makes users a little less vulnerable to phishing scams.

Maybe the email system isn't set up yet for DC or something but I would think email would be best, especially since the convos can get glitchy.

[artaltered]

Another post in bugs...

This is not confidence building. Regardless of the number of sellers affected it seems transparency is key when dealing with financial issues.

And whether I'm affected directly or not, this is useful information so I can make an informed decision about using this service.