Ask Jacie! You ask the Questions and I Answer

Hi my amount of "available to deposit" is not showing up. It was supposed to be scheduled on 31 oct (today). What did I do wrong and what am I suppose to do? I'm new etsy seller. Please help me as soon as possible.Thank you. ... View more

Hi, This query comes from the issue due to less product range availability. When we have fix number of products in our Etsy Seller account, we have to do some activity on daily basis to get orders/views/clicks. As we cannot add more products, so the query comes "When I deactivate my listing and relist it does it loose all the previous history?"   Regards SHOP QSE Team ... View more

Good morning! I have owned my shop for three years. I was sent a notification from Etsy that an item was deactivated because I used the word “Amber” to describe the color of Czech glass beads used in making a bracelet. Why is this the first time I have ever heard of this? I was trying to update photos of the bracelet. I’m all for keeping with policies made by Etsy. In researching the use of the word “Amber”, I also noticed someone say that the use of the name “Swarovski” is prohibited as well (as of September 2021). Where do I find these legal changes when they happen and not after the fact? Does Etsy send out emails to update shop owners on legal changes like this? These are highly important for a shop that makes jewelry! How can Etsy enforce a policy that no one knows about? How is that helpful to shop owners? I need to know two things: where would I find information that I can check regularly and why isn’t Etsy sending emails or updates to inform shop owners of these legal changes? Etsy could easily send updates directly through “Messages”! I’m super frustrated! I’m worried about what else I have missed? Sincerely, Tracey Owner of Happy Life Jewelry & Gift ... View more

Hi everyone,  I sent a package off to a buyer, but I lost the tracking number and therefore couldn’t insert it in the box where you’re supposed to add the tracking. I did keep in contact with the buyer to make sure it was received, which it was.  However now I can’t figure out how to get rid of the days it counts as being late. Any advice would be great as I’m new to Etsy. Thanks. Kim ... View more

https://www.etsy.com/shop/oneplusjewelry/ ... View more