Today we’re excited to announce some changes based on your feedback. They’re designed to directly address key pain points and make Star Seller more achievable for sellers who provide excellent customer service. Get more details here.
What’s new:
Simplifying the ratings criteria
We heard your feedback about how Etsy calculates the ratings stat for Star Seller. We’re updating the criteria to a 4.8 rating average so that 4 star ratings count more positively toward your eligibility for Star Seller.
Streamlining Messages
In June, we’ll introduce a new-and-improved Messages experience that will start to combine messages from the same buyer. To earn your Star Seller badge you’ll need to respond to initial messages from buyers within 24 hours on fewer threads, making it easier to stay on top of your messages.
Lowering the order minimum
Starting in July, shops will need to have at least 5 orders (down from 10) within the three month review period to qualify for Star Seller. Those orders will still need to total $300 before shipping and taxes. This change is designed to help lower volume sellers who provide great customer service earn the Star Seller badge.
Share your feedback
We’re making these changes to the Star Seller program after months of research and interviews with sellers to understand what matters most to you. Keep telling us what you think by taking a short survey here.
