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Friday
I read that shipping on items less than $10 did not require tracking, so I did not place it on that item. Now I find that I do not qualify for Star shipping because of that one item. D...
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Friday
I am wondering why my free listings are only 6 this month and not the usual 15?
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Friday
I have an order that was canceled and the money refunded by Etsy, however, it still shows up on my stats as an open order and every day that goes by the stats show that it is overdue by another day.&...
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Thursday
Hello, I am a seller on Etsy. I sell only digital items. I've been awarded the Star Seller Badge for the past 9 months. However, this month, I didn't receive it because my on-time shipping and t...
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Wednesday
Previously my on time shipping was 98% due to two packages being marked as not shipped yet but according to the uploaded tracking number, it is shipped. It wasn't an issue as for previous months, t...
Thursday
1 Like
A customer just purchased three items from my shop. Etsy charged the buyer $30.10 in shipping fees. Etsy charged me $9.56 for a package containing all 3 items. I refunded the difference. Etsy's t...
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yesterday
4 Likes
Since 2011 I have had the same shipping address and always use Etsy labels. Today they are telling me that USPS cannot verify my shipping address and I could have issues using this unverified a...
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Friday
The shipping label did not print the international destination. Instead it's printed to a U.S. Export Facility and when I went to the Post office and asked for the Customs Declaration Form, the w...
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Sunday
...rder, I only have the options to 'Complete Order', 'Print' (Packing Slips or Receipts) and 'Message Buyer'. There is a blue banner that states 'new' and the ship by date, and it's advising you t...
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04-24-2023
10:07 PM
1 Like
Hi! Anyone else have problems with buying shipping from Etsy and even tho the items are shipped out immediately, the tracking Etsy provides constantly shows "Pre-Transit" even tho they were mailed o...
Thursday
17 Likes
I received an email that Etsy had removed one of more of my listings due to policy violation. No option to reply, debate, discuss, nothing. If I'm a buyer, I can receive a callback within 60 seconds...
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yesterday
Can I create a discount for abandoned cart and customer favorites without them being duplicated?
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Wednesday
2 Likes
...heir Star Seller badge even though they are not being negligent, and yet it's still dinging us! I (and many other), should have a perfect Shipping record, yet it's saying 77% because I have a l...
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20 hours ago
...’ve meet all the requirements except 95% shipping solely because i do not provide tracking. I sell stickers and some merch which are really small and light in weight, i offer free normal mail shipping...
Sunday
Recently I put a number of my listings on discount. Some 20 percent off and some 25 percent off. It basically was during month of April to May 2nd. I had no response. I did get one sale on May 1 but ...
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Wednesday
165 Likes
We’ve got some great news for sellers in Canada! Now you can save even more when you purchase your Canada Post domestic and international shipping labels directly through Etsy.
All sellers i...
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Thursday
...ot sold a single item outside the UK. I'm using Printify and thought this maybe something to do with shipping profiles so have tried creating a manual one instead of the defaults Printify provide s...
yesterday
I sold a vintage mug, stated there was no cracks or chips. But as I was getting it ready to ship, I noticed there is crazing.. I emailed buyer to see if they wanted me to cancel but have not heard b...
Friday
I recently started selling on Etsy. I priced all my products at 31.99 Euro However in my shop they show as 38.71 euro (29.03 after discount). I don't understand why this is, could someone help m...
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Thursday
Is anyone having this issue? I'm trying to print the invoice for the customer and it goes to a blank page.
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04-05-2023
08:23 PM
Hello All, Seeking some guidance on a current situation. I have a customer who has paid and placed their order with my shop. The customer is asking for express shipping after placing order. H...
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Wednesday
I just got a 1 star review and I was about to message them right away but now I'm thinking I should just let it go and need some advice. This is the review: Was not what I was expecting. ...
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Friday
1 Like
Many of my best sellers have been targeted by sites like Aliexpress. I report them, but there's only so much I can do. They use my photos then make crappy versions of my design. A few w...
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Thursday
...y customer service badge NOT the overall three badges as a star seller. Can someone tell my why please? I paid extra money for shipping with tracking in order to achieve this badge. I'm from C...
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Thursday
I usually check out what's newly listed from my favorite shops, but the past couple of days the only shops showing are those with SALES and Etsy is listing them as "DEALS" Wh...
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01-13-2024
10:02 AM
8 Likes
Hello, I wanted to highlight a reoccurring issue I've observed as a seller. A few months ago I started noticing that when I purchase shipping labels, there is a large portion of them that s...
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a week ago
7 Likes
...orrectly, tracking showing movement on Aftership as well as the carrier's website, are considered as shipped without tracking according to the star seller metrics. This is affecting star seller r...
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Friday
I just issued a refund for excess shipping on an order because I had two from the same person going to the same address. I can see the refund in my payment account along with the order number.&n...
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03-01-2024
08:22 PM
I wanted to add one more shipping profile but after I click "Save profile" I see red aleart "We could not udate your profile" I've already tried to log out and in, different browser, different d...
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yesterday
I have a 1 day processing time for items in my Etsy jewelry shop and I am proud of my 5 star rating for shipping on time. When a customer asks for a custom order, I would like to change my p...
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Saturday
My customer mistakenly bought the wrong size (handpainted to order) tshirt, and would like to exchange it. She’s in a different country so postage is expensive. I’m willing to do it, but not to do mo...
a month ago
7 Likes
I've been selling on Etsy for years and have never gotten a Label Adjustment until recently. I've had 4 to date and I know they are all wrong. My post master has verified that the way I'm shipping i...
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Wednesday
Same issues as others. No message alerts in Shop Manager to notify me that I had a message in my spam folder. Saw it after 3 days and responded immediately and it also resulted in a sale. Etsy suppor...
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yesterday
I have a listing for a custom made item out of clients personal sweatshirt. They send me item and I make item. She purchased it and I messaged right away to see what she was looking for, no response....
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10-16-2023
02:37 PM
9 Likes
I'm trying purchase an Etsy shipping label but after I click review it just says failed to purchase. I've tried twice, closed out the window and started over and it still won't purchase.
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yesterday
...ame "name" , but have two different addresses. This will save time without having to go into the order and write the addresses by hand on the paperwork before printing out shipping labels. T...
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Wednesday
On April 29th I had a sale and my account immediately changed to $295, but when I had 2 sales on April 30th for about $40 (not including shipping), my account remained at $295. I deliberately made t...
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Thursday
6 Likes
...stimated delivery dates to the potential buyer. For example, for today (May 2nd) the date a potential buyer is shown is between May 9-11 (which assumes I ship it by day 5, with a 2 - 4 day transit time would b...
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Saturday
5 Likes
Since I opened my store, I have received over 50 spam messages. Every time I add a new product, I receive spam messages, but they do not appear as spam. I am marking it as spam, my store is negativel...
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Tuesday
1 Like
Evening, all! I'm needing a little perspective here. If you've achieved Star Seller, how long did it take? I'm aware that Star Seller is a complicated topic, but I'd like to get the badge, if at all ...
01-18-2024
01:19 PM
Myself, like many other Etsy sellers, am dealing with the "no processing time" bug on my orders. All of my items have shipping profiles with the same state processing time of 3-5 days. I h...
Wednesday
I can’t get star seller service since it’s inception date because a couple of my products that are large are delivered by a delivery company that’s not on etsys list and therefore you can’t track the...
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Thursday
...een the same for the last two months when I know I’ve met every requirement for sales, shipping, messaging, etc etc etc. If you’re not going to properly calculate for star seller then REMOVE IT from the p...
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Thursday
1 Like
We have problem ''76 orders missing processing time'' but all of our listings have their processing time set, all of our products have set the Shipping profiles with the Processing time set to 1-2 d...
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Thursday
How do I have hand deliveries not affect my star seller status? I put in the tracking info that the item was hand delivered but it seems not to matter.
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Thursday
...ind help. We have a shipping profile set up for one of our warehouses in the USA, and it's been a hit among our customers. But, we haven't been able to attract any orders from Etsy UK and other E...
Friday
My star seller stats are saying I've only added tracking to the 60% of my orders but I've gone through for the time period it says it's calculating on and every single one has and shows the tracking ...
18 hours ago
Dear forum members, Anyone else having troubles with updating processing times? I can change the data, but nothing happens when I click on 'Save Profile'. It doesn't work on my desktop neither on...
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2 weeks ago
2 Likes
I ship 100% on time but my Star Seller status shows one order missing its tracking information. But if I open the order, the tracking information is right there where it should be, and the order is m...
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Friday
Hey, I missed out on Starseller by 1% on messages, due to Etsy system not updating my incoming messages to the Starseller history feed - I had 4 messages 2 days before the end of the month that hadn'...