Does anyone know how to actually get in touch with Etsy Support

[HeatherFeatherPhoto]

I have a customer saying their account was charged 3 times and they want me to refund them, but I only got one payment. Does anyone know of a way to reach an actual person? If not, I think I will close my shop here. That is unacceptable to me. I have an unhappy customer and there's absolutely nothing I can do about it?

[ARTsANTIKA]

https://www.etsy.com/shop/ARTsANTIKA

[CatsBeadKitsandMore]

@HeatherFeatherPhoto 

Here's a link for contacting etsy. Sometimes it shows both  chat and email and sometimes just email. Hope it helps.

https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_update_account_email-contact_selec...