Can't install or launch program

[Former_Member]

I was prompted to install an update a week or so ago and did so and immediately got a pop up box that said "Unable to Launch". I've tried to uninstall and reinstall but still not working at all. Frustrating all the issues with your program. I wish it would simply be user friendly and actually work!

[FabricUtopia]

What operating system are you using? Is there any other error messages you are obtaining? if so, could you send me a screen shot of the error message?
If there are specific issues I can look into them, but given the wide array of systems it is difficult to track all of them.
Usually there are error messages with the launch errors that will help troubleshoot which part is not loading correctly.

[FabricUtopia]

Sorry, I just realized that you had sent me the error messages. This is being caused by every subsystem not loading. I will look into possible causes, but I have never seen this before. Knowing which operating system your running would be helpful. Are similar errors happening with the reinstall?

[Former_Member]

windows 10

[Former_Member]

But I was running your program on my windows 10 same computer before I tried to install the new update. So it's something with the update itself

[FabricUtopia]

I think the failure is due to a corruption in the Microsoft ClickOnce.
Zetsy uses this Microsoft technology. This is what enables the program to update when a new version is put up. From my research it appears this can get corrupted and fail in the manner in which you described. This is the first time that I know this has happened.

In the last version I updated some items to the latest Microsoft frameworks as the one ones were not supported Jan of this year. Simply reinstalling MIGHT work because of this. I kind of doubt it since you've already reinstalled with no luck. This is why I don't think the update itself is the problem.

The most common solution I found was the following for your error message:

Delete the foillowing directory
"%userprofile%\Local Settings\Apps

This would correspond on a Win10 machine to C:\users\"Your ID"\AppData\Local where "your ID" will correspond to your user name when you log in. This file I think is normally hidden which requires you to right click and select 'show hidden files'.

Deleting the whole directory may cause you to lose other program settings. To be safe you don't have to delete the whole directory just the one that will say "Zimpro LLC" and the folders under "apps\2.0\data".

This latter directory is where the program actually is. You can see if its there by opening these folders and you will see zetsy.exe along with several stating deve....

I'm sorry in advance for such a complicated answer but I think this seems like the best chance for resolution. Another possibility is a stand alone version which simply installs. It will NOT update itself, but it avoids all of the stuff above. I can do the latter if you wish.

If Zetsy is still installed you can right click the icon and select roll back to a previous version. That might get things rolling again.

[Former_Member]

I tried to re=download and reinstall--still get the same message that it wont' install but I think the error has now changed to this:

PLATFORM VERSION INFO
Windows : 10.0.10586.0 (Win32NT)
Common Language Runtime : 4.0.30319.42000
System.Deployment.dll : 4.6.1038.0 built by: NETFXREL2
clr.dll : 4.6.1063.1 built by: NETFXREL3STAGE
dfdll.dll : 4.6.1038.0 built by: NETFXREL2
dfshim.dll : 10.0.10586.0 (th2_release.151029-1700)

SOURCES
Deployment url : http://estoregadgets.com/software/Zetsy/Zetsy.application
Server : Microsoft-IIS/7.5
X-Powered-By : ASP.NET
Deployment Provider url : http://estoregadgets.com/software/zetsy/Zetsy.application
Server : Microsoft-IIS/7.5
X-Powered-By : ASP.NET
Application url : http://estoregadgets.com/software/zetsy/Application%20Files/Zetsy_6_02_14_11/Zetsy.exe.manifest
Server : Microsoft-IIS/7.5
X-Powered-By : ASP.NET

IDENTITIES
Deployment Identity : Zetsy.application, Version=6.2.14.11, Culture=en-US, PublicKeyToken=2f6eb9a43a109cfc, processorArchitecture=x86
Application Identity : Zetsy.exe, Version=6.2.14.11, Culture=en-US, PublicKeyToken=2f6eb9a43a109cfc, processorArchitecture=x86, type=win32

APPLICATION SUMMARY
* Installable application.

ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of http://estoregadgets.com/software/Zetsy/Zetsy.application resulted in exception. Following failure messages were detected:
+ Value does not fall within the expected range.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.

WARNINGS
There were no warnings during this operation.

OPERATION PROGRESS STATUS
* [2/24/2016 7:15:04 PM] : Activation of http://estoregadgets.com/software/Zetsy/Zetsy.application has started.
* [2/24/2016 7:15:05 PM] : Processing of deployment manifest has successfully completed.
* [2/24/2016 7:15:05 PM] : Installation of the application has started.
* [2/24/2016 7:15:05 PM] : Processing of application manifest has successfully completed.
* [2/24/2016 7:15:05 PM] : Found compatible runtime version 4.0.30319.
* [2/24/2016 7:15:05 PM] : Request of trust and detection of platform is complete.

ERROR DETAILS
Following errors were detected during this operation.
* [2/24/2016 7:15:06 PM] System.ArgumentException
- Value does not fall within the expected range.
- Source: System.Deployment
- Stack trace:
at System.Deployment.Internal.Isolation.IStore.LockApplicationPath(UInt32 Flags, IDefinitionAppId ApId, IntPtr& Cookie)
at System.Deployment.Application.ComponentStore.LockApplicationPath(DefinitionAppId definitionAppId)
at System.Deployment.Application.SubscriptionStore.LockApplicationPath(DefinitionAppId definitionAppId)
at System.Deployment.Application.FileDownloader.PatchFiles(SubscriptionState subState)
at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState)
at System.Deployment.Application.DownloadManager.DownloadDependencies(SubscriptionState subState, AssemblyManifest deployManifest, AssemblyManifest appManifest, Uri sourceUriBase, String targetDirectory, String group, IDownloadNotification notification, DownloadOptions options)
at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp)
at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.

[FabricUtopia]

I found the following information which I need to go through.

https://social.msdn.microsoft.com/Forums/windows/en-US/9e4b714e-bad4-4c62-a7ad-3c80e32d95eb/clickonc...

These are very unusual errors and it may be best simply to have a non automatic install. I will look into this further

[Former_Member]

Ok! Thanks for looking into it!

[GilatArtzi]

Hi Chris,
Same issue here!
On fresh Windows 7 home premium 64bit installation.

The only time it was running was on win7 32bit.

Any ideas?

Thanks,
Gilat.

[GilatArtzi]

I keep getting this message:

PLATFORM VERSION INFO
Windows : 6.1.7600.0 (Win32NT)
Common Language Runtime : 4.0.30319.17929
System.Deployment.dll : 4.0.30319.17929 built by: FX45RTMREL
clr.dll : 4.0.30319.17929 built by: FX45RTMREL
dfdll.dll : 4.0.30319.17929 built by: FX45RTMREL
dfshim.dll : 4.0.41209.0 (Main.041209-0000)

SOURCES
Deployment url : http://estoregadgets.com/software/zetsytest/Zetsy.application
Server : Microsoft-IIS/7.5
X-Powered-By : ASP.NET
Deployment Provider url : http://estoregadgets.com/software/zetsy/Zetsy.application
Server : Microsoft-IIS/7.5
X-Powered-By : ASP.NET

ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of http://estoregadgets.com/software/zetsytest/Zetsy.application resulted in exception. Following failure messages were detected:
+ The deployment identity at the deployment provider is not the same as the original deployment identity.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.

WARNINGS
There were no warnings during this operation.

OPERATION PROGRESS STATUS
* [10/08/2016 09:47:39] : Activation of http://estoregadgets.com/software/zetsytest/Zetsy.application has started.

ERROR DETAILS
Following errors were detected during this operation.
* [10/08/2016 09:47:44] System.Deployment.Application.InvalidDeploymentException (SubscriptionSemanticValidation)
- The deployment identity at the deployment provider is not the same as the original deployment identity.
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.DownloadManager.FollowDeploymentProviderUri(SubscriptionStore subStore, AssemblyManifest& deployment, Uri& sourceUri, TempFile& tempFile, IDownloadNotification notification, DownloadOptions options)
at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.

[FabricUtopia]

I think your error is being caused by something different. It appears that you had a version working and that an update has occurred - and for some reason its not updating. I know this is working well on my Win7 test machine. If its caused by detection of an update you can safely ignore the update and the older program will continue to run fine.
Let me know if this is a reinstall or a new install.

Another possibility:
Your using a fairly old version of the .NET framework on your system. I'm surprised this hasn't been automatically updated. You can update to a later version at microsoft; for example https://www.microsoft.com/en-us/download/details.aspx?id=36359

I also just updated a version for XP for more backward compatibility. That can be found at our download site.

[GREATVALUETOOLS]

Is there any updates on using this program? All the instructions are corrupted and direct you to a junk site.

[FabricUtopia]

Do you have any error messages? Do you have Access installed on your system?

There is a bug with the access driver being 64 or 32 bit. For the greatest compatibility I use 32 bit - which normally works. I have a feeling that if I compiled this s[specifically for 64 bit it might go away.