Community
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
LeesVintageJewels
Post Crafter

ACCEPTING RETURNS OR NO?

by
Post Crafter
‎07-23-2021 07:21 AM

I am curious to know why some in our group do not accept returns.  Currently I do accept returns, and I wonder if those of you who don't accept returns have always had your policy this way or did you change it for some reason?  I have always accepted returns thinking that would encourage more sales, just like I thought Free Shipping would encourage more sales but it does not seem to be the case.

Any insights on the acceptance or non-acceptance of returns would be appreciated, as well as the free shipping issue.  Thanks

Lee

Translate to English There was a problem fetching the translation.
0 Likes
Reply
5 Replies
DivasVintageStore
Post Crafter

Re: ACCEPTING RETURNS OR NO?

by
Post Crafter
‎07-23-2021 12:34 PM

I do not accept returns, I measure all items carefully and believe people purchase styles that they know suit them. I have not seen any impact on sales. The second reason is that most of my items are sent outside of the EU (I am in the EU) and when I get a return I have to pay customs and taxes even though it a return. I offer free shipping on some items but don't think it gets me any more business. 

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
LeesVintageJewels
Post Crafter

Re: ACCEPTING RETURNS OR NO?

by
Post Crafter
‎07-23-2021 12:48 PM

Thanks so much!

Translate to English There was a problem fetching the translation.
0 Likes
OurBoudoir
Crafty Poster

Re: ACCEPTING RETURNS OR NO?

by
Crafty Poster
‎08-15-2021 05:45 PM

I don’t accept returns either.  I had to while  in the EU, but now the U.K. is not.  

I did the free shipping promo for a while, but I think customers prefer to see the postal prices separated out.

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...
LeesVintageJewels
Post Crafter

Re: ACCEPTING RETURNS OR NO?

by
Post Crafter
‎08-17-2021 07:21 AM

Thanks so much - I am kind of at a loss - best wishes. 

 

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.