Vela not working today?

[Former_Member]

Is Vela not working properly. Can't get it to sync, pages seem stuck, nothing happening, slow to load, can't work on it at all. Is this because of the Labor Day Sale?

[LiveBeautifullyBody]

Just signed in and it says we have no active listings, which is definitely not true. Hope it gets fixed asap - I have sale details I need to bulk add to my listings and it's not like Etsy makes it even possible to do this without a third party

[GetVela]

Hey there, I just emailed you directly, but the issue you encountered has been resolved and everything should be working fine.

If you encounter any further problems, please reach out via our in app chat tool, by clicking the blue circle in the bottom right hand corner.

Thanks,
Justin

[robinevansstudio]

Hi Justin - I am getting the following error message so the fix you chatted about above did not work for me. I need to delete a vacation message I put in all my descriptions since I am just back from vacation so I hope this problem gets fixed quickly since I have over 140 active listings to correct. Please help.

"Can't sync this shop with Etsy
We're having trouble trying to sync this shop with Etsy. Here is the error we've received:
This shop is incomplete and could not be synced. Please contact Vela for further information"

[GetVela]

Hey there, I just responded to your chat message, but the issue you encountered has been resolved and everything should be working fine.

Please let me know if you have any questions.

Thanks,
Justin

[robinevansstudio]

Thank you Justin - your fix worked, thank you. The only issue I still have is that my inactive listings are not syncing in Vela. Good news is that my active listings and drafts are all there.