I can't wait for a reply to my post. I feel terrible.
I am cancelling and refunding her now and this is the message i am giving her:
We are very sorry that we have to cancel & refund your order.
We do NOT ship international nor do we do free shipping.
We hope that this has not inconvienenced you in any way.
Our sincerest apologies.
what did i miss?
hmmm, I would at least give your buyer an option to pay shipping if they really want your item. Give them shipping price. They may accept or decline. Then you can cancel.