What is the best way to invoice a buyer who wants to add more items?

[calicoseas]

Buyer has already paid for an order and wants to add a few light items.  Since she purchased the first items through Etsy and requested through Etsy Convos, I need to create an invoice for her though Etsy.

I'm hoping to do something simple, besides creating a listing--unless that's the best way?

Thanks in advance for your advice.

[ThePurplePuppy · Accepted solution]

The best way would be to create a listing combing all the items she wants into just the one listing. Then send her a link so she can purchase immediately.

[calicoseas]

Thanks, @ThePurplePuppy, That's what I eventually did.  

[calicoseas]

Thanks, but she already paid for the first order.  I just need her to pay for the remaining three items and I will pack it in the same box.

[ThePurplePuppy]

@calicoseasYou would not include the item she already paid for--just the 3 additional ones.

[runnerbean]

I’d create and send her a “free shipping” code, and have her purchase the additional items, using the code. She won’t be charged additional shipping, and Etsy gets their cut.

[BlueSpruceCrafts]

Wouldn't it be nice if we could do multiple custom orders from one convo?  Maybe I'll send that in as a suggestion, since I have had the same situation as calicoseas several times.

[calicoseas]

Thanks, everyone, I created a quick, second listing for her, with free shipping, in a hurry, and she paid.  I wonder what runnerbean means by sending  "free shipping code?"  I'd like to know more about that.  Thanks everyone.

[runnerbean]

Oh! I forgot you can just create a listing and set it to free shipping right there! Was thinking about how you can create a coupon code (under Sales & coupons) and send her that. Doing it within the new listing makes a whole lot more sense :-)