Help!!!!!!

[normasbath]

Hey..

I had the strangest thing happen. A man told me that he had ordered from my shop link that I gave him. I told him nothing is there. 

no money. no email notification etc. I said send me a screenshot. he did not. finally he sends me a copy of the order. but it's from

someone elses etsy shop. what the heck?! I gave him normasbath.etsy.com 

-Norma's

[mysticalmooncreation]

Are they an etsy member, or was it a "guest" checkout. If they are new to etsy or a guest to etsy, they may not realize that etsy is a network of many shops. They may have come through your link, did a search, & not realized they had gone to another shop. This happened to me in the past & I they were trying to use one of my coupons in a different shop. They kept complaining my coupon didn't work. I finally got them to send me a screen shot, only to find they were trying to buy from another shop & not mine. Even after explaining it to them... They still didn't get that they weren't buying from me & that my coupons don't work in other shops.. Best you can do is send them to the shop they bought from & explain to him to how Etsy is not one big shop but many shops. 

[normasbath]

Hi Mystical,

He was a guest checkout he said. I hate that. can't etsy do something about this? makes me wonder how many orders I've lost with people not really knowing whom they are buying from?

[GielDesigns]

@mysticalmooncreation 

It's happened to me too.  My brother gave my Etsy info to a friend. A few days later, she told him she was going to order a "beautiful beige scarf" she saw in my shop.  Problem is, I don't sell scarves.  She had come to my shop but had navigated her way into someone else's.  She had never been on Etsy before and didn't realize how it's set up.

[normasbath]

Awful! etsy needs to make another change because making a purchase shouldn't be  confusing to the buyer. I sent him to my other website so that he won't do this again.