In need of a Shop Critique

Hello Etsy The Critque Members!

I've had my shop for almost 2 years now and I have been sort of in and out of the shop. 2013 is my year for a change and I am looking to make some sales as I am sure we all do!

I am looking for a few good critics that can view my shop and make some suggestions that could possibly make my shop even better. In my eyes it looks great but, I am pretty bias to my own shop. I am open to any advice and I do recieve daily views and about 2-10 likes a day just not sure why folks aren't buying.

Any advice would be most helpful! Thank you Etsy members!
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Re: In need of a Shop Critique

When I look at art here on Etsy, I want to know the story behind your painting. What was your inspiration to paint that? Why did you choose that person to paint? What made you use those colors? I think those are questions you should be answering in your descriptions.

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Re: In need of a Shop Critique

In your shipping policies section, you don't need to say, "depending on the efficiency of the USPS." The shipping time also depends on the efficiency of the other country(ies)'s shipping service too. I would remove that part completely and just say that shipping could take several weeks due to customs and border crossings. Also, this part, "All ORIGINAL LeMahogany Illustrations pieces shipped the buyer will be convo'd a tracking number and delivery confirmation" needs to have some grammar fixed, and I wouldn't abbreviate because it sounds unprofessional. I would write, "Delivery confirmation and a tracking number are provided." If you use Etsy shipping labels, all of this information is sent to the buyer automatically.


In your refunds policy...

"I stand behind the quality of my paintings and I very lovingly make every painting "Shipping Ready"
-There should be a comma after, "paintings" and a period after "Shipping ready"

"...If the painting is defective, please convo me within 24 hours of receivieng the painting so I can arrange to repair or if truly damage will be happy to make an exchange.
-Again, don't abbreviate words. "send me a message" sounds a bit better. "receivieng" is spelled "receiving" and there is some punctuation missing in that sentence. It should say, "....within 24 hours of receiving the painting so I can arrange a repair, or if truly damaged, I will be happy to make an exchange."

"Do to the individual nature of my one of kind paintings I request that you carefully make your purchase decisions. Regretfully, I cannot accept returns or exchanges for a change of mind or of heart. All sales are final."
-"Do" is not the correct word, you should use "Due" here. But I don't think this is a very good policy in the first place. it contradicts the fact that you state earlier that you stand behind the quality of your paintings. Honestly, I would pass over your shop if I saw that you don't accept any returns. If you really want to start up your business here on Etsy, you need to make it sound like you are willing to work with the buyer towards a good transaction and experience. That is what makes a customer return for future purchases. If it sounds like you are unforgiving or you don't make exceptions, you will probably loose some customers that may have been willing to purchase your items otherwise, and you definitely will get negative feedback.

In the additional info section...

". LeMahogany Illustrations hopes you enjoy purchases and come back soon :)" should say "LeMahogany Illustrations hopes you enjoy your purchases and come back soon. :)"


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All in all, you need to work on your grammar and punctuation in your policies and probably your listings. I don't know about others, but if I come across a seller that has many mistakes in their listings and policies, I pass over them. It doesn't sound professional.

For returns, I would recommend being a bit more flexible. If a customer feels you misrepresented your artwork in some way, they will not be a happy camper if you don't accept their return or give a refund. A good seller will accept a return of an item in original condition, but you do have the right to say the customer must pay the return shipping.

Also for international shipping, I would say something about the customer being responsible for all customs, duty fees, and import taxes. State that you will not label the package as a "gift" in order for the customer to avoid duty fees and import taxes, there can be serious penalties if you mislabel an international package or alter the product value. I would just label everything as "painting".

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I am sorry if I sound harsh or too critical, but I am just sharing some information that I recently learned myself!
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