wrong rating

[DHpresets]

Good afternoon. I follow my store rating very much and want to be a star seller. I saw that I have 50% quick answers according to statistics, although in fact they are 100%, because I did not answer not the buyer, but the seller from whom I once bought goods (this answer does not apply to the store at all). I would like to fix this

[CappuccinoLace]

you need to respond to all messages, not just ones from buyers.

It's clearly outlined.

"Initial messages from both buyers and sellers on Etsy are counted towards the Message response rate."

[NanaLetha]

You did not meet the star seller requirements for messages.

[DesertChains]

Send that missed message to spam. It’s too late to correct your status for this month, but the missed message won’t hurt you in upcoming months.

Most importantly, spend some time to learn how the system works so you won’t be caught again.

[anythinggoeshere]

@DHpresets  The rules are on your Star seller dashboard.

[DHpresets]

I know the rules, it's a bug

[CappuccinoLace]

it's not a bug.

It's designed that way.

[vintageNCtreasures]

It is not a bug, it's always been like this.
This is clearly stated in the rules for Star seller on the link below.

Etsy cannot tell if a message is from one of your buyers, from a seller you bought from or spam.

You either have to reply within 24 hours or mark as spam.
One or the other.
If you don't then it's counted against you.

Etsy can't fix this, you can mark it as spam and it supposed to update and not count against you.

How to Become a Star Seller – Etsy Help

The Message response rate section of your Star Seller dashboard shows information about your response time in Etsy Messages. 

You’ll see the percentage of messages that received a response to the initial message within 24 hours. “Initial message” means the first message in a single conversation with another member, also known as a “thread.” Responding to 95% of all your initial messages within 24 hours will earn you the Speedy replies customer service badge.

Message response rate is calculated by dividing the number of initial messages you’ve responded to within 24 hours by the total number of messages you've received during the calculation period.

The Message response rate only applies to the first message in a thread. Initial messages from both buyers and sellers on Etsy are counted towards the Message response rate.