vacation mode

[VestaDecorHome]

Good afternoon, I received a letter that my request regarding vacation will be resolved, but I have not received any response. second week on vacation. Please help to solve this issue. Thank you

[JJewellerySuppliesUK]

You are just speaking with other sellers here in the forum.

You need to reply to the message you received saying you still need help.  

[VestaDecorHome]

I still need a help 

[StoneHorseCeramics]

hi

does this mean Etsy put your shop in vacation mode?

did you try fixing or deleting listings that might have caused the problem?

[ModKenneth · Accepted solution]

Hello,

The ETA for response varies on a case-by-case basis, and a separate team is handling your case. Any further communication on the matter, if applicable, will only occur directly with you, and via email. As support requests are handled privately, we're now closing this thread.

Thank you