@ChristmasboxStore: Does the actual order show as at least "in transit"? What happens if you click on the tracking number link on the actual order? If it opens the courier's tracking page and shows the scan history then you have proof that the tracking information was entered correctly.
A order still in "pre transit" usually means that the tracking information AS ENTERED cannot be validated. Make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order.
An unsupported shipping company or invalid / unverified tracking number equals shipped without tracking.
