star seller

[VintageByAC]

Two issues: buyer  ordered wrong item so I fulfilled his request for refund,, but app still kept shipping date open so my shipping percent was 98% , not 100%. So no star seller.

2nd issue, I have a ship by date of Monday, Dec 26th, which is a holiday here in US. And Post offices are closed.

[NanaLetha]

First issue - you also have to cancel. 2nd issue - extend your shipping date.

[CappuccinoLace · Accepted solution]

issue 1, make sure you cancel the order. you can't cancel on the app, you need to use a browser. otherwise the order remains open.

issue 2, change the ship by date.

[catfluff]

right so 98% is still ok you need to be 95%  or over.  As for Dec 26th , update shipping to dec 27th tell customers the 26th is a postal holiday its simple and they will be fine with it.

[PrimFun]

Cancel the order as well as refund.  It's a two step process.

Update your shipping date by extending.  If you are still within your processing time frame, create the label for the 27th.