LITUX
Inspiration Seeker

star seller batch were removed.

I haven't violated any Etsy policies nor have they informed me about any violations via Email. I just opened my Star Seller dashboard normally and found the statement on the top of my dashboard.  " Your badges were removed because you received a final policy violation warning. Learn more about our requirements". But I have a smooth dispatching history badge and this is still active. How do I resolve this issue? Is there anything I can do to avoid any further violations as I don't know the reason behind this warning.  

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Re: star seller batch were removed.

It may be because your items are sold on a multiple of other sites. You have no "about" page on how you make the dresses or if you have members in you shop that help.

 I find it unusual that a seller would have 2-10 available for certain item. To me it tells me reselling.

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Re: star seller batch were removed.

Your items are available on other sites, with the exact same images. Etsy may believe you are reselling. If you are not making each and every item with your own hands, listing them in the "made by" category is a violation. 

They have now taken you star seller status away, if you continue to receive violations, then they will remove your shop and possible start refunding customers.

To avoid any more violations, list your items correctly. If they are made by your hands, then send proof to Etsy and start issuing take downs to the companies and websites using your images . If you are reselling, remove the listings.

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BootifulLabels
Conversation Maker

Re: star seller batch were removed.

Clearly Etsy doesn't believe you are hand making these garments yourself, and I can see why they would think that.  Your exact images are all over the net and available on sites like Amazon and others.  If your original photos and/or descriptions are being copied and used by others, you need to start by lodging takedown notices with the other sites so that they will remove the stolen material.  

If you do not make these garments with your own hands, or at the very least design them and have them made exclusively for you by a production partner, then they don't meet with Etsy's handmade requirements, in which case you would do better to find a site that allows reselling.  Etsy does not.

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Amaradorn
Community Maker

Re: star seller batch were removed.

Check your inactive listings folder to see if Etsy has deactivated any of your listings. They are supposed to send an email explaining why but many sellers say they haven't received the email.

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Re: star seller batch were removed.

Either you are reselling, which is not allowed on etsy

Or people have stolen your photos, and using them to sell elsewhere

If the latter, you need to issue DCMA takedown notices, to the sites they are selling from

or

if the former, and they are not your photos, and you are reselling, you need to stop selling here, 

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