so I have a new glitch for Star seller

[catfluff]

Beginning of the week I shipped a bunch of orders via USPS,  most of them took and then the next day it said I had 14 orders with no tracking but they all showed tracking , contacted Chat she looked and agreed that yes they all have tracking maybe needs to update give it 24 hours, SO I did. the following day it now says 12 orders shipped late, but again that is not true and once again i contact  Chat and they say yes we can see you have shipped on time and all with tracking but there is nothing we can do , but send it to the tech its a known issue.

So seriously its a known issue and they wont fix it  i'm hanging at 96% shipping right now,  if there any more know issues I will lose it but not due to anything I did wrong.  Why are they pushing us to get star seller when their own system has faults and they wont even fix them?  Now I give a diddly squat about the purple star but when i do get it  Etsy tells me that shops with star seller get 17% more sales. SO  if thats true I should get the correct percentage.  

[Former_Member]

Why are they pushing us to get star seller when their own system has faults and they wont even fix them?

The first rule of Etsy: Don't try to make sense of anything around here.

[SilverandEarth]

LOL!! Isn't that the truth !!!!!!!!!!!!!

[TheHomespunLoft]

@catfluff 

As you said this is a known issue that for me has been going on since Sept. It takes about 2-3 days for Etsy records to catch up to what is real and then my star seller is put to rights. This happens every time I ship something.

I agree that if Etsy wants to SSP to be the goal then the least they could do is to make it work correctly. Because now SSP is affecting search of sorts "highlight some Star Sellers in our marketing to buyers"

[catfluff]

but sadly mine hasnt updated it still says 12 shipped late, which I know they didn't

[BootifulLabels]

Because now SSP is affecting search of sorts "highlight some Star Sellers in our marketing to buyers"

This means nothing,  they said similar things about Free Shipping Guarantee, and other "obscure dangling rewards" designed to convince us to go with the plan.  It isn't a tangible advantage, simply because not ALL SS's can be featured, just as not all listings with free shipping can be on page 1 of search.  SS is aspirational, they don't want us all to achieve it, because then it would have no meaning.  I have no problem with aspirational programs per se, but it should at least be POSSIBLE for all of us to aspire to.  Unfortunately for many, it simply is not.  

[CarpetCollectionAU]

@catfluff I am sure that you already know this, but, for others who do not, Etsy relies on the "Aftership" Database for the SSP CSV updates. It does not look at the tracking in any Shop's Orders Page. Whilst this may be updating correctly, if "Aftership" has not updated, then SSP statistics will not update either. When Customer Support advises "I can see you have Shipped on time with Tracking",  they are looking at the data in your Shop, not the "back end" SSP automated CSV update process.

[catfluff]

well it hasnt updated since  Wensday cause its still saying 12 orders shipped late, but they shipped on time

[MOMandNoPOPStore]

The entire Star Seller program has its issues with so many different sellers.  I have seen a Star Seller seller with terrible customer service.  The program seems too challenging for any staff to fix.  As far as responses, the company said only first message by same buyer/seller counts.  Then people say you must respond to all or spam it.  What a mess sellers need to contend with.

[SilverandEarth]

I noticed a similar problem yesterday. I shipped 2 orders, purchased the USPS labels here on Etsy -- but when I went to check on them last night it said: "This tracking number is invalid and not trackable. Delivery status information is not available for your item via this web site."

I wondered why a label bought on Etsy would have an invalid tracking number?! Not good! I never had this problem before. If we can't prove the order was delivered, then I'm sure Etsy would refund the customers and take the money out of the seller's account. (since we keep seeing so many posts about this). 

But then, this morning -- when I clicked on the link the tracking finally showed up and now it shows it moving thru the system. They need to fix this glitch!!

I shipped an order today in my vintage shop. Now I'm seeing the same message -- tracking number is invalid! I thought about buying the label on Pirateship -- but I thought the issue might have been fixed. Now I wish I bought the label on Pirateship. I don't want to take any chances of having a untrackable number!

[Former_Member]

That's something that started a few months ago.  I think it's a USPS thing, not an Etsy thing.  It happens to me when I purchase my lables on PirateShip as well.  It usually updates the next day.

[SilverandEarth]

@Former_Member  Hmm, that's strange. It hasn't happened with the other orders that I shipped earlier in the week. The tracking always shows up that same night. Also, I use Pirateship for my own website -- and the tracking always shows up the same night. Weird .....

[Former_Member]

It is weird.  It happens for some and not others.  I first noticed it in late October, but others have been experiencing it longer.

[catfluff]

@Former_Member yeah i was hoping it would update but it hasnt so I am currently 12 orders that say they shipped late, and nobody can fix this

[hopeandjoystudios]

I don't think it is they CAN'T  fix it..I think it is they WON'T. 

[HauteVintageJewels]

Bought two labels on Pirateship today and the USPS tracking is showing them both as non-trackable on their website.  This is the first time I've encountered this weird, non-tracking issue.  I ALWAYS take my packages to the local USPS counter and get an acceptance receipt, and the acceptance shows up immediately, except for these two labels.  This is a USPS issue that needs to be fixed ASAP!

[GieseDeseiGns]

Non trackable should right itself pithing 24 hours. I have had several this month 3 today and they have righted once they were scanned again.

[BagmakerSupply]

There appear to be issues with the database updating promptly - we had several packages recently where the acceptance scan didn't show up on the website or by using the USPS API until after one of the subsequent scans was already visible. And it is not uncommon for the initial scan not to show up for hours. The "This tracking number is invalid and not trackable. Delivery status information is not available for your item via this web site." error only means that USPS has not updated its public facing database yet.

[Jewels2at]

If the system is acting up...it will take money to fix.  Etsy is weighing what would be better for the stockholders.  More sales from commercials, or fix a star seller system that only benefits the seller and not the stockholders....