package is moving through the usps system and can be tracked from order, but still shows pre-transit
How long has it been? There seems to sometimes be (an up to 24 - 48 hour) delay for Etsy's tracking vendor to update after the first scan.
Etsy is often slow in updating that.
Sometimes Etsy's system software, foreget the name of it, does not track. It happens more often with other postal systems but every so often it happens with Etsy.
Did you track through ETsy? Sometimes if you do that the system may catch up.
@CraftsbyNightRain Did this get resolved for you? If not, did you check the CSV file? Our experience is that the CSV file is often behind reality. Make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking and often recent shipments are not correctly / timely updated.
@CraftsbyNightRain: Be sure to have the postman scan all your packages too, because if any go missing, even if you paid insurance, you may not get reimbursed if they don't show up in the system. Mine consistently said pre-transit for days before I started getting them scanned by my postman.