scam?

[ThreebeesBBB]

i have an email from a customer who placed an order but has received no info. There are no orders on my end. He sent a link to his order- i clicked the link, it takes me to my etsy product he ordered, but then theres a pop up from support chat asking me to verify myself- it says once i verify, i can complete the order. 

This is my first order, so im wondering if i did miss a step in starting my etsy page, and this verification is a legit need. i'm also wondering what kind of scam this is if i click it

[Smudgekitty · Accepted solution]

Definite scam!

Please edit your post to remove the link so others don't click on it.

[ThreebeesBBB]

thank you! removed

[ThreebeesBBB]

thank you! removed!

[VintageRescueSquad · Accepted solution]

This is a scam! You never need to "verify" to accept an order.

When you get a real order, you will see it on your dashboard under "Orders"

If or when etsy ever does need to verify your ID or financial info, there will be a notice ON YOUR DASHBOARD.

Never click on links, or pop up chats, etc.

If a customer has a problem with an "order" then they need to contact etsy themselves.

[ThreebeesBBB]

thank you 

[HazelsSewingSupplies]

@ThreebeesBBB 

PLEASE REMOVE THE LINK!

[vintageNCtreasures]

Scam!!!!!!!!!

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://www.etsy.com/seller-handbook/article/1087958808206

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497

[ButterflyFeetDigital]

More to read:

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

[Amaradorn]

@ThreebeesBBB when you clicked on the link were you then asked to log in to the website? I'm just curious if the website was the genuine Etsy website or a fake site. If it was fake and you logged in then they will now also have your log in credentials - so you would need to change your password asap.

If you gave them any financial details then contact your bank/card provider immediately.

[ModKenneth · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution, and do not click on any suspicious email links. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Report.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.