reset password link not being sent to me

[TeresasshopCrafts]

I am trying to reset my password on my desktop.  I have tried several times and the reset password link is not being sent to my email.  I have checked my account on phone to make sure the email is correct and it is.  

Could someone please help me in regards to this.

[Hertfordweaver]

Check to see if they are asking you to allow them to send the link to your email first. I've seen times, in other entities,  I had to press OK before they would send it.