A few days ago etsy support was reached out to as to follow the protocol needed to still get credit with the star seller shipping/tracking on time when physically handing said order over in person. Anyway, after following their directions it didn't make a difference and the shop is negatively impacted as that order counted against obtaining the badge. When seeing that the 100% rating previously held dropped to under the 95% needed threshold; support was again reached out to. Even used the same thread so they could see the whole situation with the explanation of personal hand off. Anyway, long story short; it doesn't seem that any of the original info was looked at. And the info given instead was just that there wasn't a tracking number connected to it so credit wouldn't be given regardless. Then it was indicated how there isn't an ability to fix or manually adjust the score or badge anyway and to utilize this forum for further help. So, fingers crossed that someone can help alleviate this issue/frustration.
