"get shipping label" button doesn't work

[polymerclayshed]

When I click on "get shipping label" nothing happens. I tried on 2 different computers,  one being a PC, the other a Mac.

Tried Safari and google chrome.

Restarted my computer, nothing. Etsy is telling me it's not on their end. 

Is anyone else having this issue?

[NanaLetha]

Others posted the same problem. One solution seems to be is a screen refresh on the shipping label page.

[MagicMoonPottery]

Yes. I was having the same problem here. I closed the tab (Safari) and opened another. That worked.

[KADazzleJewelryCo]

I am able to get shipping labels but I am not able to edit a customers ship to address. I did all the troubleshooting Etsy told me to do and I still can not get it to work. I click on the edit button, nothing happens.

[StickEmUpLabels]

Happening to us too!

[SunnyDaysAheadCo]

It's not working for me either. I bought a label on my phone but I cant print it from there. When I got on my computer to print both the print label and refund label button won't work. 

[beadznmore]

I was having that problem every time I did my orders for about two weeks, now it's sporadic.  I have to get out of Etsy then get back in for it to work.  So I print my orders..get out of Etsy...then go back in and print my shipping labels.

[polymerclayshed]

Refreshing seems to work, but that can't be it. Wish etsy would acknowledge the issue, instead of trying to tell me it's both of my computers.

[botanicallampshades]

@polymerclayshed This has been happening for a couple weeks in my shop and Etsy support told me it was a known issue on their end, and they were working on it. Again today I could not print labels no matter how many times I refreshed, backed out, changed browsers etc. Then suddenly it just started working again. The advice I got was to purchase labels at the PO. I would like to know how they can take 5% of our postage and not even offer a reliable label printing function. 

[GielDesigns]

I had to refresh the order page several times before the shipping label button would work. Issues like this remind me of why I don't usually buy my labels here anymore.

[GoldHillJewelry]

I have the same problem and some labels are printed 2 times. I hope this problem will be solved before mother's day