i’m sorry to be the bearer of bad news, but etsy outsourced the forums a few years ago and admins aren’t here checking on topics like they used to, only your fellow sellers are here these days. the company that runs the forums, lithium, has nothing at all to do with etsy. that being said, recently i have seen admins closing duplicate threads or moving posts to a different sub so they are here from time to time but i’m not sure you can count on a post being seen and acted upon. requesting help through email, chat, or a callback option will get it assigned a support ticket number and get into their queue. i believe the callback and chat options are only available m-f for usa based sellers, but i could be wrong.
since it became difficult to find the links for help, i’ve collected links where sellers mentioned they found help options. i hope one of these will work for you:
here is the link to the “how to contact support” from the seller’s handbook.
here is a link to initiate chat or email.
here is the link to request a callback.
or try this link or this link to email them.
if you do email them you *should* get an automated reply and once you do, you must reply to that email above the line of asterisks that their automated best guess solutions did not work. all you have to say is something like “i still need help” send the reply, and it should stay active.
