miscommunication with the customer service

[#1]

Hello , 
i hope this problem would be solved asap because it really made me in bad situation from this early morning . agents were very forwarded with not fully understanding queries , they answer/attack before i finish my statements/messages , they claim that they undesrtand and copy paste the answers that they already told me , also they remind me of the policies that even buyers with no selling accounts knows like the 14days delay for new shops , but they don't answer the real questions am asking them , i real mess that pushed me to take an early dose of insoline because of the non sense solutions i receive from them ! 
i spent nearly 20 usd on medics and pressure test , spent my whole day contacting 4-5 agents with no solution provided or reassurance , Payments process are very messy , they sent me a very small amount of my sales minus the fees of transactions , i asked that's for what , is it charity or a "Pacifier" to shut up . My friends who recommended me to work on this platform never had a such problem , never contacted the customer service before and everything was good , when they saw my case they really surprised by that , is it because of third world country policies ? I requested a phone call and they refused and claimed that they can help ( as the other agents claimed to do so) 
i mean my day , case study , product researches and campaigns are stopped because of this , cost e my health , sleep and money for a whole journey , am not an easy going or a sheep , am working on different fields , also and never had a problem with the customer service until i started exploring another field on etsy and especially when it's about payments they tried to get me lost , an agent told me that i will never get paid untill i put my store under vocation mode , or you stop receiving sales , another person told me that i need to wait 90 days , they got me confused , plus some products were flagged as copyrighted even if a lot of stores are selling the same products on the platform , am not here to claim my earnings only , but to understand how etsy works ! 
PLEASE I NEED A PHONE CALL FROM YOU PLEASE , i don't know if they can't understand english very well ( btw am not english also ) , but there is a miscommunication and they work in a good comfort zone without supervising 
Please HELP

[HouseofWhisperingFir]

Evidently the OP is not taking any of this seriously.  Still has 7 out of 8 counterfeit items listed and is misrepresenting true location.  Complying with Etsy's TOU would only take a couple of minutes..................

[leinweberstudio]

I've found that many sellers in non-English-speaking countries have a hard time understanding the concept of IP rights.

[HouseofWhisperingFir]

Interesting................

[leinweberstudio]

My guess is it's not taught, mentioned or written about, so how would they take seriously something that people in other countries are telling them?

Only a take-down can accomplish that.

[CanningCrafts · Accepted solution]

Apparently IP rights are hard to understand for some sellers too  because so many default to the old classic, "but other shops are selling the same thing" excuse. 

[leinweberstudio]

Apparently IP rights are hard to understand for some sellers too  because so many default to the old classic, "but other shops are selling the same thing" excuse. 

Yes, and then they're told, and they still don't believe it.

Nor do they believe what others say about the kind of consequences that might befall them.

[TheFenixcrafter]

Hi and thanks for interqcting , let me tell you again as i told others that my big problem wasnt the IP , it was the communication , take it or leave it ! I will comply when i receive professional advices from the concerned people. Who told you am on the USA but am a non US citizen yet ? I will do my best ofc . Thanks 

[TheFenixcrafter]

@leinweberstudio yes you are right ! When coming to a new country or discovering a new field , we must learn by reading vague and long policies (that 98% of the whole world don't read or i need to be retired to have the time reading all policies) or by falling in a mistake as i did !

The most important things is communication and a non toxic environnement to learn and receive friendly advices to grow up , other wise if the account is closed there are many platforms to work on , but obviously looking at some haters comments and toxic ones , etsy is not a place to share anything with the community most of comment were only attacks . Am believing what you've said and that i have IP violations , but maybe some as logos and emblemes could be authorized to sell , again people selling this for years and years maybe have bought some rights or working in affiliate or sharing with the company , am still in my research phase . Thanks for interacting

[UniqueGiftOrnaments]

@TheFenixcrafter  You still need to delete the Harry Potter and other book titles before you get reported and get your shop closed permanently

[TheFenixcrafter]

I will right now , thanks for your friendly advice

[vintageNCtreasures]

I'll believe this when I see those items gone.

And @TheFenixcrafter your avatar is infringing on Etsy.

You can NOT use the Etsy name in your shop avatar or anywhere in your shop. I see this where you replied to reviews and on the listing pages below the reviews.
This is spelled out in the terms of use here, you cannot use the Etsy name.