items depicting a knife has been prohibited to certain countries

[marladraw]

My best selling items are a designs i drew of a cat holding a knife
Yesterday I had a repeat customer from sweden contact me that they were unable to buy many of my items that they wanted to because they were unavailable in their country. I talked to chat support who told me that the issue was a prohibition on selling knives or bladed weapons to certain countries. Because it's obviously a depiction of a knife she escalated the case for me and support just emailed me back with a canned response linking to the terms and services for sellers.
If there anything I can do at this point? I was passing links to a friend of mine in england and he confirmed it seems to be just the items depicting a knife/ has knife in the title that are made of metal. Stickers and patches seem to be okay. It's a little frustrating because I received no notice from etsy themselves and I don't see anywhere in the shop manager to tell me which items have been prohibited and where

[BagmakerSupply]

@marladraw  :  Every eMail from Etsy support will have a link something like "I Still Need Help". Click on that in each reply from Etsy to keep the report alive. You may have to do this innumerable times, before anything is done but do not give up. DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so closes the one you already opened and puts the new one on the bottom of the pile).

[marladraw]

for some reason the link in their email to my help request doesnt' work (it's also not present in my requests list in general as if it's been wiped which is odd) But it says i can reply to the email so i'll try that, thank you!!

[Arcalliq]

this applies to anybody in the UK. UK customers cannot purchase a knife from Etsy. This is Etsy's reaction to programme on UK TV where it was higligted that customers from UK can purchase knives from Etsy that are not legal in the country. In Etsy typical, heavy handed fashion, they banned any listings with knives (that would include listings that also mention knives) for customers in the UK.

[BagmakerSupply]

Obviously none of us know for sure but it seems that the bots are looking for trigger words with no consideration for context. The classic example is if you say an item is ivory colored the listing may get flagged because ivory is not allowed to be sold on Etsy. Since Etsy is now also factoring descriptions in search, they along with titles, tags. and materials are all probably being checked. And the bots are also "reading" images.

[IndustrialBlonde]

Send the buyer a PayPal invoice.

[bradgoodell]

Yep.  

[BaguetteMagick]

This is frustrating... I hope they'll set something to ask for a new examination of listings with trigger words. Using also Facebook shopping, I regularly have to ask for new examinations to explain that no... I don't sell knives, but earrings which dagger shape charms, and no, I do not sell animal parts... just tiger eye jewelry. Each time something gets blocked on Facebook/IG, I have to ask for this second examination to get some human eyes to see the mistake.
Recently I had the same thing happening on Pinterest, so I guess we'll just see more and more systems like that everywhere. If we have to do with it, I hope they will make it at least easy for us, like alerting us in the first place and setting something easy to signal the confusion.
In the meantime @marladraw I hope you'll get soon a solution: the world needs your super cute cats!