impossible to register for opening shop

[RedCottageVintage]

My friend wants to start an Etsy shop and we tried to get her registered. Impossible. We have tried via referral link (from my shop), without, with two different emails. Nothing works. She gets to registration, fills in name and email and .....nothing. Could it be that Etsy has blocked new shops from opening during these days of Black Friday/ week, month, to prevent to many scammers opening shops too? We planned to this today because we are at the same location, so it's really frustrating.  

[BagmakerSupply]

@RedCottageVintage: "We planned to this today because we are at the same location" Are you both using the same IP address? This may be a red flag for Etsy.

[RedCottageVintage]

No. She is trying to register and I'm just here to help her. I mean by her side physically.

[RedCottageVintage]

We found out after 4 hours that the email she tried to use, can't be used, as it's on her own domain. She tried a Gmail and that worked. It would have been so helpful if Etsy provided that info. Or at least asked when we tried the chat as well. Thanks for your help, much appreciated.  

[VintageRescueSquad]

Agreed. Go to a different location (public space) or her house and keep trying.

When you say "nothing", what do you mean? Is it freezing up? Giving her some kind of error message?

[RedCottageVintage]

We are at her house and I'm just by her side to help her. And by nothing I mean nothing. It's not freezing and no error message just nothing. She can click the black box to "register" and nothing. really weird

[RedCottageVintage]

We found out after 4 hours that the email she tried to use, can't be used, as it's on her own domain. She tried a Gmail and that worked. It would have been so helpful if Etsy provided that info. Or at least asked when we tried the chat as well. Thanks for your help, much appreciated.

[NanaLetha]

She needs to use her own IP address not yours.

[RedCottageVintage]

She is not using my IP address. thanks

[RedCottageVintage]

We found out after 4 hours that the email she tried to use, can't be used, as it's on her own domain. She tried a Gmail and that worked. It would have been so helpful if Etsy provided that info. Thanks for your help, much appreciated.

[Amaradorn]

Is your friend using your device to try to open a new shop? Are you/they completely signed out of any existing accounts?

Are they getting an error message? What does it say?

If no error message then what happens after clicking on the 'Register' button?

[RedCottageVintage]

To take the last thing first, by clicking and nothing I mean nothing. You could click that "register" button a 100 times and nothing happens. And no error message. She is not signed in because she can't. She has never had a shop before and she on her own pc, not mine. I'm just here to help her, because I have had one for several years. Thank you

[RedCottageVintage]

We found out after 4 hours that the email she tried to use, can't be used, as it's on her own domain. She tried a Gmail and that worked. It would have been so helpful if Etsy provided that info. Or at least asked when we tried the chat as well. Thanks for all your help, much appreciated.

[JMOldeVintage]

Is your friend a resident of a different Country? 

[RedCottageVintage]

She is in Germany and we are both in Germany right now. But I'm from Denmark and have my shop location as Denmark. But how would this be an issue? We are on her computer and her IP address. Not on mine or in my shop. 

[JMOldeVintage]

@RedCottageVintage  - I was thinking she had traveled to see you and not the other way around.

[RedCottageVintage]

We found out, after 4 hours, that the email she tried to use, can't be used, as it's on her own domain. She tried a Gmail and that worked. It would have been so helpful if Etsy provided that info. Or at least asked when we tried the chat as well. Thanks for your help, much appreciated.

[RedCottageVintage]

Yes that could have been the case. She just tried again from a different IP address... same result. 

[Amaradorn]

@RedCottageVintage I'm glad you got something to work but the email address should not have been a problem. I use an email address which is on my husband's own domain - unless Etsy have now changed their policy on that and I'm okay because I set up my shop 10 years ago. Unfortunately Etsy have a lot of 'unwritten' rules which they are not transparent about (as I'm sure you already know), so sometimes it's impossible to know what the problem is.