how to disconnect from etsy support

[KnotOriginal]

i just opened the etsy support chat from my shop manager page and rather than getting a fresh chat page, it opens up to my last chat from a month ago. it's like i never hung up the phone and the conversation is still going. what am i missing to officially end that and start a fresh chat for a current issue?

[SugarTaffySoap · Accepted solution]

@KnotOriginal  You're not missing anything. The chat box now stores the previous chats. There's no way for sellers to delete previous ones. You just continue on with a new chat.

[KnotOriginal]

thank you @SugarTaffySoap i've been clicking on everything feeling like an idiot

[EightMileVintage]

It's what @SugarTaffySoap says. I asked the support person in my last chat how to close it out and he said it just stays that way.

[BuiltByLines3D]

Strange. I have had to talk to support many times thew last month...I always receive a "How did your chat go?" message but this last time, I haven't. and it doesn't say that the chat has ended. 

[CryzalisMasksUK]

Sometimes does that, just start with a new question if you want it to restart.

You can also try clearing your cookies & cache 

[ModAngie · Accepted solution]

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