got delisted digital files listings by etsy and 4 days hold

[HemikoLV]

Hi! few days ago i got warning that my just sold item money will be hold for 45 days or faster if there will be tracking number. It was 120 usd total shipping included and they did write that will release 25% which would be 18 usd but in reality i got approx 6 usd. I need to buy materials to make order and of course money to ship out and with total free approx 6 usd it is NOT possible at all... I am not bussiness man, i just have just small shop with approx 50 listings and no additional money from where take.

Second situation is that in same day later, after i did write to etsy support about this 45 days hold situation i got notification that one of my listing is delisted because of "drug paraphernalia" but it is JUST digital file ring to wrap copper wire around/ I checked etsy policies and no one rule is broken so i dont understand what really they didnt like but today i got notification that two more listings is delisted also. Again digital files with simple ring shape (or in other word donut).

About 45 days holding and delisted listings i got formal copy from them - paste style answers without really reason why is this and how to resolve, just excuses and nothing more. Does anybody else has similar situations ?

I tried to add image to this post but notification that: "You do not have permission to upload images."

[nineteen27]

you are making healing claims.

and i know all about organite.

you need to stop making those false claims like this:

The Schumann Resonance is 7.83, this is the resonance of the world.
• 174 Hz: It tends to eliminate physical and energetic pain along with karmic energy. The 174 Hz frequency gives your organs a sense of security, safety and love, motivating them to do their best.
• 285 Hz: This note is useful for treating wounds, cuts, burns and other damaged tissue.
• 396 Hz: Clears fear and guilt.
• 417 Hz: The 417 Hz frequency energizes your body cells and helps them use their creative potential.
• 528 Hz: It is used to return the human DNA to its perfect original state.
• 639 Hz: develops love, strengthens your relationships, and can also be used to communicate with parallel worlds and spiritual realms.
• 741 Hz: Cleanses the cell from toxins.

none of that is true.

i am not sure what your other items said.

but i have a feeling they went against etsys policies.

[HemikoLV]

removed both things what i got to know from you and second replier.

So it seems that real reason wasnt so large, first main claim about frequencies wasnt in delisted listings, but active.  I deleted that of course. I feel bad that it wasnt possible to do in positive way by saying what is not right, just brutal disable listings. With just formal answers in email conversations without any resolution. And answers only here on forum publicy.

And i just did see two another sellers similar item as me and there was not just way more similar things about what my listings was delisted and these listings them are active. Anyway something isnt right here.

And about orgonites, as I can see, sorry, you dont know what really is orgonites, and even cant write it right, it is "orgonite" not "organite" so that word is seen so rare from your side. I wish you to really to get know orgonites and how it can help, but for that need to be more open minded.

[nineteen27]

that was just a typo... i had just looked at one of your listings that said something about *organs and a sense of security* in your listing.

see? i copied and pasted it in my first post.

organ.. organite... it happens.

the subject fascinated me...i know every little thing about it.

the word orgonite is trademarked by the way.

and i am very open-minded.

did you peek at what i sell?

books with spells... crystal balls... tarot cards?

you cannot make the medical claims that you were making.

you do not have to convince me.  

you have to convince the fda.

{ but the claims are still false }

[HemikoLV]

i just did find one list where it was, and yes i deleted that text, only one listing where was these frequencies it wasnt delisted and it was possible without situation like this and in normal way, but i got delisted completely different listings , there wasnt that text and one listing where wasnt anything real descripted so this do not make any logical reason what really happened anyway and why it cant be normally messaged but just delisted without any notice and when asking support centre there is no any real answer, just formal copy paste answers and reason : "Etsy prohibits drug paraphernalia" what is not logical again. So what is really happening ?

and i was writting about 45 days and impossible to buy materials and ship out order, for that nothing to say? It is good attitude from your side, right?

[nineteen27]

i copied and pasted.

from your listing.

[LastCentury]

I just read it on your listing 

https://www.etsy.com/listing/946464282

and you have Healing as a tag.

[LastCentury]

And in another listing, you accept bitcoin for private sale? Etsy won't like that.

[BagmakerSupply]

@HemikoLV: It is hard to speculate on why a particular listing was deactivated, but as mentioned before Etsy is cracking down on what they feel inappropriate. Copyright and trademark infringements is a large factor, but it also seems that the bots are looking for trigger words with no consideration for context. Just as an example that may or may not apply to you, if you say an item is ivory colored the listing may get flagged because ivory is not allowed to be sold on Etsy. Since Etsy is now also factoring descriptions in search, they along with titles, tags, and materials (and possibly even alt tags if you are using them) are all probably being checked. And the bots are also "reading" images.

Plus there may also be other factors in the calculation: age of shop, shop sales history, and / or shop's quality rating, etc. Something like all listings with the word "blue" will be deactivated but only if the store is less than 90 days old. Makes it very hard to determine the real cause for specific listing deactivations.

Without getting into a discussion of what is fair or right or if your listing should be deactivated, the fact that you have been selling something for years only means that the bots have been updated. If there are other shops selling similar items it only means that they have not been caught yet. The bots seem to check when a listing is created, renewed and / or edited.

[HemikoLV]

Yes it is hard to speculate and even harder to understand if just did get deactived listing without any prior notice or after did get deactivised reason is completely different as there was mention before, because it was as "prohibits drug paraphernalia" and of course i checked that and no one word as as their policy about drugs and it even do not look like drug or pipe or something similar. Even worse that when write email do not get any clear answer just formal excuse as copy paste what i as seen already. And biggest moment is that there wasnt any notice that i cent use shipping service without tracking. Tracking is more expensive. Now 45 days hold and i even cant complete order what i got because i cant get money to make it and ship out. They promised 25% of funds , but in reality there was just approx 5% and i even cant refund money to buyer because ask from me more approx 10 usd. This all is not good practic at all. Etsy comes worse and worse.

[TinTeddy]

" am not bussiness man, i just have just small shop with approx 50 listings"  

You are making things, to sell for a profit.  That is the definition of a business in the EU.

You need to finish filling in your policies so you are trading legally - adding the physical address of the business to the area called Seller Details and including a GDPR privacy policy.

You must offer returns, this is also a legal requirement for an EU seller.

Many EU countries require you to register (and pay) for packaging laws, before you can legally offer items for sale to those countries. You are selling to countries like Spain that are very expensive, and Greece, which is very difficult indeed to register for. And you aren't quoting the required info for selling to Germany.  So it looks like you didn't know about these laws.  You must remove the shipping option for any EU countries that require packaging law registration, if you don't have it.

Some of your listings make healing and metaphysical claims, which are not allowed on Etsy.

Some of your listings are for electrical items, but there are no mentions of CE testing or labelling.  Some say the item can get very hot etc - this sounds like it could be a serious risk to the customer.

You need to fix these serious issues in your shop if you want Etsy to risk removing the hold on your funds.

You are a business and need to follow the laws for such.