first sale and then vacation mode

[preservedplum]

There are people that expressed interest in my shop and now it's on vacation mode after the first sale. I tried emailing them 3 times, calling them but the phone call got shut off and I wasn't able to find it since. Got a call from some sketchy place pretending to be Etsy and I am beyond frustrated because I am getting no answers. What the heck am I supposed to do?

[NanaLetha]

Check your email. They probably asked for a copy of your ID.

[BetseysBeauties · Accepted solution]

Apparently a new shop's first sale triggers an Etsy request to verify ID and/or financial information. Check for an email (and check in spam too).

From what I have read: if you find no email, open ONE ticket and wait for Etsy. Reply only to that ticket as subsequent tickets will cause Etsy to drop your request for assistance.