Some of the administrative stuff like bank verification can be very slow and frustrating on Etsy. When you are a shop owner and your shop gets suspended, you want to figure it out, do what needs to be done, and get the shop re-instated ASAP. Etsy works with a different sense of urgency (none). Several days to a couple of weeks is not out of the normal for Etsy to help deal with some of these issues.
Try to be patient, continue to respond to the same help request until the problem is fixed. Do not open new help tickets - each new ticket will move you to the end of the queue. I think you will not be able to deal with this by phone. The people who are on the other end of the phone have very limited abilities to actually help, but lots of ways to give advice that has no bearing on your actual situation. This, in effect, is like dismissing you and your problem, or at least stalling until you go away. Doesn't make much sense for "Customer Service" to be like that, but that is Etsy's approach for the most part. If you hang in there, it will eventually get sorted out, your shop will be re-instated, and you can move on.
