Former_Member
Not applicable

contacting etsy support?

can anyone tell me how i can contact a human in etsy support. When you click on "contact etsy support" it just takes you to the help centre with auto generated answers, none of which help me. You used to be able to send them a message.

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NanaLetha
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Re: contacting etsy support?

Click still need help 

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Former_Member
Not applicable

Re: contacting etsy support?

I did that and it takes you back to the help page again. There are no other options, no phone number, no message box. I thought the increase in fees was to give us better customer service. 

 

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Re: contacting etsy support?

@Former_Member 

here is my usual blurb about how to contact etsy support.

How to contact etsy support for sellers-

There is a direct link to the support ticket page in every shops shop manager - Just go to Shop manager > Community & help > Contact us

That will open the page to start a support ticket.

Once there select 'selling on etsy' then select issues.

Depending on the issue, they offer email, phone and/or chat support. Note that the phone support option recently changed to a request a call back system. There is no direct number sellers can call for etsy phone support. You can only request that they call you back.
You will need to click around a bit to get to the actual page with the contact options and at times it feels like endless maze loop of clicking and getting nowhere other than faq's that do not address your issues. You will need to get creative and click on options that may not match your issue completely. When you see 'I still need help' at the bottom of a page then click that....it will take you straight to the page with the available contact options.

Keep in mind that the phone support and live chat folks are just a call center and can only handle a limited list of issues. Everything outside of that they will bump up the support chain to someone who works for etsy proper to handle. Live chat and phone call back are only available sometimes it seems and the availability changes throughout the day.

Remember...the key is to click 'I still need help' when you see it. 

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Re: contacting etsy support?

@Former_Member 

Try this click chain- it's currently showing all 3 support options

shop manager > community & help > contact us. 

Once there select selling on etsy > managing my shop & listings > opening & setting up shop.

Once that page opens scroll to the bottom and click 'I still need help'.

You can try this direct link which may or may not work https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_opening_and_setting_up_a_shop-contact_select

 

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