Hello. Clients have been writing to me for about a month. They say that to order an item Etsy tells them that they have to ask me for my email address to complete the order. Is this correct ?
SCAM
No, buyers do not need your email address, your bank account details or any other information from you to buy from your shop
Do not respond and mark the messages as "spam"
To be clear, once you give them your email address, you magically get an email (FAKE) from "etsy support" asking for your banking information. They are trying to trick you and will drain your bank account or set up large withdrawals.
DO NOT ENGAGE.
They are not clients, they are scammers, mark them as spam and do not engage with them.
I received such a message as well. That was a few weeks ago. I wanted to make a screenshot for reference, but then the message was just gone. Maybe they deleted it because I didn't react immediately.
Has Etsy an anti-spam bot, I'm not aware of?
I don't know about a bot, but if others had reported the scammer it's possible Etsy closed their account.