buying as a guest

[rockriverstitches]

I had a customer buy 2 digital patterns 2 years ago. She had downloaded them back then as I can see it says they were downloaded. She went to download the patterns again today but she can't see them in her purchases. I did notice when she bought them a couple of years ago she had bought them as a guest. I did email the patterns to her just now. Is there something I can tell a customer when this problem arises again? Like how to get the patterns when they are bought as a guest?

[ThePurplePuppy]

I am not sure how it is done but I think they need to link those purchases to  their current account (If they have one). IF they do not have an account  I do not think there is a way.

I am not sure on all this because I refuse to buy digital downloads. I do know that is the case when buying physical goods if they want to leave a review or something--they must have an account to link to.

[PillowDetails]

Yes, as ThePurplePuppy  said, you can link a guest purchase to an account, but you need to do it through the original transaction email, which might be hard to access after a couple of years.

https://help.etsy.com/hc/en-us/articles/115015565027-How-to-Connect-a-Guest-Order-to-an-Etsy-Account...

* Not sure why you refuse to buy digital downloads, @ThePurplePuppy  - I think they are awesome and convenient!

[ThePurplePuppy]

@PillowDetails 

My reason:  I saw a couple of cute doggie patterns here on Etsy that I wanted to buy. REading the description I found that if I  download these they are fifty two pages! If I bought a paper pattern in a store   they run 5-6 pages of folded tissue. And that is for multiple sizes. Also on the larger sizes I would have to piece them together--nope--not for me--think of how much it would cost just in paper and ink and then to take the time to "PIECE" them together?   I would have to double the cost of my items just to break even!

[rockriverstitches]

@ThePurplePuppyMy patterns are no more than 10 pages. Most are on the average of 8. And just a few have 2 pages that may need to be taped together.

[ThePurplePuppy]

@rockriverstitches 

That's great! However--I did not see any dog clothing patterns. Every dog clothing pattern I saw (of those I look to seriously buying) was page after page after page. Usually 40-52 pages

[NancyQstudio]

Yep, as @PillowDetails shared.  But, I'm not sure if the information would be available after this long of a time since they checked out as a guest.  I kinda doubt it.  I wanted to chime in to say that I love your customer service!  

[PillowDetails]

By the way - as I have bought lots of downloads for years - mostly graphics - I've switched computers a handful of times, and was able to re- download from my Etsy purchase page years later.

[NanaLetha]

@ThePurplePuppy  My instant download crochet patterns are my best sellers and none are over 2 pages.

[rockriverstitches]

My patterns are my best sellers too!

[ThePurplePuppy]

@NanaLetha  but but but--are they dog clothing patterns?

I really don't understand why the people who sell patterns for dog clothing need so many pages.  Of course I am really old and have learned all the short cuts. Maybe they are designed for beginners?

[rockriverstitches]

Thank you to all who replied to my question. I did tell this customer maybe the problem was because she checked out as a guest. She said she doesn't even know what that means, guest. ugh