being suspended for bill payment

[turkishwomenshoes]

Hello, etsy says that it suspended my account due to negative payment, but I have a plus balance in my account, the product money I returned was minus 1 day in my deposit, then this was paid automatically with the incoming order, then 1 day later it said that it was suspended due to the negative deposit in your account, even the remaining money was transferred to my account, my store has been closed for 14 hours, can you tell me why this happened?

[NanaLetha]

If you owe Etsy fees they are due on the first of each month. If you don't pay them, Etsy will shut your shop.

[turkishwomenshoes]

I do not have any debt at the moment, my debt was paid from the incoming order fee, it was closed 1 day after that, I hope it will be reopened because it did not mention any other violation or anything else in the incoming mail.

[CryzalisMasksUK]

You may have to wait 24hrs before it updates 

[TheWestcountryWitch]

years back this happened to me, my shop closed as I had not updated my card and the bill didn't go. I paid right away and I think it was about 48 hours later--and I had opened a support ticket as well--that my shop was live again. 

[turkishwomenshoes]

my card was closed to online shopping, so I opened a support request and I'm waiting for a response, I hope it will be as you say

[JJewellerySuppliesUK]

It looks like the suspension took place before the payment was received.  I would expect it to update and be reopened automatically once the payment registers. 

[hopeandjoystudios]

Payments in your account are not immediately available to offset  refunds etc. You need to have a legit CC on file, If they try to process a refund and the funds in your account are not available, it goes automatically on your card on file. If your card on file is not active they immediately suspend your shop. Check your card on file and make sure it is not expired. Once you update to an active car the suspension should clear if that was the issue.

[turkishwomenshoes]

The debit card I use is currently active, I do not have any debt, I am just waiting for my store to be active again.

[hopeandjoystudios]

if it wasn't active and you updated it may take a bit. Check w/ your debit card company/bank and make sure they are not somehow blocking the payment.

[turkishwomenshoes]

payment was received 17 to 18 hours before my store closed, with the order money already coming from my deposit.

[turkishwomenshoes]

Should I file an appeal?

[hopeandjoystudios]

Yes! 

[turkishwomenshoes]

You told me to object anyway, but it says that if my objection is not accepted, my account will not be opened again.