Hi there,
I'm having trouble with messaging with Etsy Support - I have not received their answer for a week now, though I sent 3 messages.
My shop was put in a forced vacation mode after I wanted to change my legal info (our company address have changed recently). The system did not accept the new data and I got an error message that I have 2 more attempts and after that I need to submit government documents of our company. I tried it many times but I still received the "2 attempts" message without any possibility to add documents.
I'm messaging with Etsy support and they sent me the same link to upload the new legal documents, however, I cannot upload it as there is no active Upload button, since my earlier company info is already there and approved. (we are on Etsy for 5 years now!)
Therefore, I sent the docs as an email attachment a week ago, following up this email thread 3 times since then, without any answer.
We completely missed the whole Black Friday / Cyber Sales event due to this technical issue, however, the only thing changed is our company address. For us, this means thousands of USDs loss.
I'd like to know if there is any way to talk to somebody or speed up the process, because it is unacceptable not having answer for a week. We are located in Hungary and don't have any phone number to call.
We have already profited thousands of USDs to Etsy since our operation, and it is unacceptable to get this level of support. We are very disappointed.
Any suggestions - much appreciated!
Thank you,
Gergely
owner of Mybettershelf
