Why do I still stay at 4.6 on the reviews of customers and Etsy saying it's because I don 't have more than 4 review with more than 3 stars...when I have 13 reviews with more than 3 stars and then I should become Top seller...? How to unblock this wrong notation? Very hard to contact Etsy to get some help!!!
The current Star Seller period is for Jul-Aug-Sep. Add up the total number of stars and divide by number of reviews.
Star Seller requires an average of 4.8 over the three month assessment period. For your current performance it only counts reviews received in July, August and September. Reviews received prior to that don't count for Star Seller any more.