Weekly email update

[TheBeenAroundShop]

In our Weekly Update for our shop, it list the number of views and it is listing that we have had 1 order. This order does not appear in our Shop Manager and am now concerned as do not want to miss a sale.

Please advise who I can contact to see if this is an error.

Cheers,

BeenAroundShop

[NanaLetha]

Maybe the payment did no clear.

[TheBeenAroundShop]

Thank you for the possibility. Did not think of that.

[JJewellerySuppliesUK]

Check in your payment account to see if you received any money from a sale. 

[TheBeenAroundShop]

Thank you. I did check and there still was nothing.

[moonbeamgifts]

Did you have an order the previous week?    I find that sometimes the dates aren't exactly current - or the stats as sometimes it will say I have open orders to ship but they had already gone out that morning (when I received the email after 3 p.m.)

[TheBeenAroundShop]

Thank you for your reply. No orders the previous week. I will keep in mind that they dates are not necessarily current. Cheers

[BagmakerSupply]

@TheBeenAroundShop    Check the "completed" tab on your orders and shipping page to see if Etsy cancelled any orders. And as others have said there are often date and time induced discrepancies between various Etsy generated statistics and reports.