Warning! most probably new fraud mail. "Help us make Etsy better!"

[ValuesForEver]

Yesterday I got an email: Help us make Etsy better ! from allegedly Etsy Research from [REMOVED] with a link to a "survey". But when looking for for the site [REMOVED] it is an unsafe site - no https.

As the mail is quite professional looking - I thought better to alert here in the forum.   

[AnniebelloPaper]

I think if it was an Etsy survey, there would be a link on the dashboard.

[JackisJustVintage]

@AnniebelloPaperThey do send surveys to select shops through e-mail.

[AnniebelloPaper]

@JackisJustVintage really? I didn't realise. I've only ever got one on my dashboard and sometimes there's a link on a forum announcement post. I'd never click a survey link on an email ... dodgy.

[JackisJustVintage]

removed by me

[thatregina · Accepted solution]

Hi @ValuesForEver, I can confirm that this is a legitimate outreach from Etsy. Thanks for your question! 

[VintageRescueSquad]

Yes, I've received a few over the years from qualtrics-survey.com

[BeaconwoodDettman]

@thatregina Is it possible in the future to have these surveys appear on our dashboards instead of via email?

I didn't receive one myself but if I saw an email from "qualtrics-survey.com", I would be very suspicious and like the OP, I would have posted on the Forum telling people to beware. Even if the email had all the same logos, colors, fonts, etc. that a standard Etsy email did, it is so common for scam/spam emails to look almost perfect (I see it with UPS, USPS, Amazon, etc.). 

Another option might be to have the survey sent from an "etsy.com". 

[thatregina]

Thanks for your feedback, Alex! I've relayed it to the appropriate team.

[ValuesForEver]

Than it is all too bad that "qualtrics-survey.com" has an insecure internet site. It has no https !!!

[BagmakerSupply]

One has to wonder how in this day and age ANY site would not have their URLs set up correctly so that the the https version was the default. And why Etsy would use a vendor that did not implement this very basic security.

But then Etsy has not set up their own URLS correctly - www.ShopName.etsy.com and http://www.ShopName.etsy.com should do a server side 301 redirect to https://www.ShopName.etsy.com but instead generates the 'Secure Site Not Available' warning. Oddly, http://etsy.com does correctly redirect to https://etsy.com

[DigTheDesign]

Well Etsy does do most things on the cheap - except its insulting Super Bowl advertising - so why would its internet security be any different….

[nineteen27]

i received that too.

and it was a legitimate site.

i took the survey.

it was interesting.

[TheHomespunLoft]

@nineteen27 

I don't have a new survey-- but I get them all the time.. I always do them-- you learn a lot of good info when you take them of things they could be thinking of doing.

[AAANativeArts]

Etsy does send out surveys and @thatregina has confirmed this one is legit. But they are always optional, and you don't have to participate if you don't want to. I get so much junk email as it is, that I am likely to ignore it in an email. I will sometimes fill one out if it is a popup on the Etsy site and they make it convenient for me. I never interact with anything coming from an insecure http: address. SSL has become so standard and easy, I can't imagine why any  legit website wouldn't have an https: address.

[z1ky0qv5]

I also received an email from this email address and thought it was a scam, because even though it has Etsy's branding - the email address doesn't make any references to Etsy itself, so I thought it was spoofing! If it's real, then maybe Etsy should use their domain in the email address