Verified tax information but still on Vacation Mode

[QuiltyCottage]

I am so disappointed in Etsy. There is no one to get help from. I have emailed and chatted and no one will look far enough into my account to see I did verify information and have the confirmation message but it did not turn off the Vacation Mode. They are costing us sales every day, why would they not want to help us get turned back on? I did nothing wrong, bill paid always on time, no policy violations. 

Is there another site we can use other than Etsy? 

[BreitJewelryDesigns]

I am going through the same issue.  So fed up with it. I think Etsy is run by bots... no actual humans. 

[CryzalisMasksUK]

They are, you need to keep replying to the same copy and paste email until a real person looks at it.

Or you can try requesting a call back, but this also seems temperamental at the moment.

https://help.etsy.com/hc/en-us/requests/new?segment=selling&fbclid=IwAR3XJULkao3ZPR8XcOEf2A7143n87Xt...

[thatregina · Accepted solution]

Hello @QuiltyCottage and @BreitJewelryDesigns, we've escalated this for you both to the corresponding team, so please look out for follow up via email. Thanks @CryzalisMasksUK for offering help! As account issues can only be resolved privately, we're closing this up now.