Variation based pricing disappears from the existing listings and replaced with the lowest price

[#1]

Variation based pricing disappears from the existing listings and replaced with the lowest price from original variations

First, I noticed that issue, when I created new listing by copying an existing one, just because I did it for many years and was only redacting the listing description and title, because the pricing should stay the same and it was based on the "size".

When I created that listing, I just decided to go and check if I need to improve title etc and notice, that there is only 1 price: the lowest price was listed in my original variations and the "price  vary" is turned off.

So, I originally thought that Etsy ppl again did something "NEW" and  it doesnt work for new listings when copying old ones...

And then, it turned out that even if I go and edit my listings, it turns off my "price vary" option and removes all my prices for variations

The weird thing, is that not all my listings affected by that bug...

Contacted support and no help.... I was told that if it worked before, then it should work now... which I already thought and thats why I did exactly the same as always do lol...

After not able to provide me with any answer, "tech" from the chat just said it will send it to the "team" and stopped responding...
and noone even contacted me...

Not sure if it's kind of shadow-ban or something... because additionally the are no sales for a week or so... and etsy not even showing my ads...

and, also, I just switched etsy plus, hopping they will give me sales, since they were limiting sales more and more lately, and were moving my listings further and further back to the search results...

So, the question:
1)Anyone else experiencing the same problem with their listings while editing and/or copying them to create a new listings?
2) if not, that probably means, that Etsy targets my shop specifically... So, did anyone experienced anything like this? Does it mean I need just close the shop and leave etsy?

PS:
1) Yes, all my Ads tags optimized, titles and descriptions as well. 

2) On etsy visibility tab it says I'm all good,

3) I'm a star seller

4) Contacted a support through chat a month ago to raise my concerns about limiting my shop in visibility and sales, while I see competitors stuck in the top of search results in all related and unrelated tags and it says they are getting tens of sales a day... and the "Rep" checked everything and said that there is no any restrictions on my account nor shop, but would they even tell you if those restrictions are not based on something else, not on the open to public policy...
5) After contacting that "Rep" a month ago or so, I created few new listings, optimized them as much as possible, used all the relative tags, new style for description and titles... new style for listing images... with no luck... Etsy not even showing my listings to anyone


So, the question is:

Is it a technical issue and it affects my shop's listings "technically" and affects my shop's exposure as well
or they just doing it on purpose to limit my sales and limit my abilities to operate the shop by creating all those troubles for me?

I'd really appreciate any advice from the real people, not the etsy's staff that pretends to be regular sellers here lol 


Thank you

[DSGardenShop]

yes its true, 100's of product listings, 1,000's of price points all gone. Wiped out over night by an Etsy update. Chat doesn't work. Submit a ticket and a moron replies giving me instructions on how to create variation pricing. I have 15 years experience selling on Etsy, probably 14 more years experience than the novice who copy and pasted their answer. complete incompetence from the operators to engineers. My only questions is, when I spend the hundred hours fixing their mistake, will the fix hold?  

[DSGardenShop]

Surprisingly I received this email yesterday afternoon from Etsy support

We recently identified an error that may have affected some of your listings with variations. This error could have caused these listings to be displayed to buyers and sold at incorrect prices.
We know this may be concerning, and we want to assure you that our team is actively working to resolve this issue and minimize any disruption to your business.

What you should do in the meantime:

- Review your listings with variations: Please take some time to carefully review all of your listings that offer variations to ensure the prices displayed to buyers are correct.
- Check your recent sales history: Look for any orders that may have been processed with incorrect pricing.

Next Steps:

- Please feel free to reach out to our Help Center (help.etsy.com/hc/en-us/requests/new) with any questions you might have.
- We will provide further updates and guidance once we’ve fixed the error.

We sincerely apologize for any disruption this may be causing.
Thank you for being a valued member of the Etsy community.

Sincerely,
The Etsy Team

[RescueArtWorks]

Exactly the same for me. It’s going to take forever… 

[CustomShowerCurtains]

Since this glitch has started happening recently again, a quick way to check is by looking in Listings Manager and sort by "Expiration: latest first". To the right side of "# in stock" is where they show your LOWEST-HIGHEST price if you have variations. If you only see the lowest price without the dash/minus and without the highest price, then this listing was affected. Unfortunately, there doesn't seem to be a way to fix this unless you do it manually or use Vela to batch edit the variations. See attached photo here:

https://i.etsystatic.com/icm/7c249d/764791074/icm_fullxfull.764791074_gjdv9l9qmagcsgc0gc44.jpg

[ZehOriginalArt]

@CustomShowerCurtains 

Thank you for this! Most of my listings have price variations and this made it super quick to check. So far, so good for my listings.

[RescueArtWorks]

I experienced this as well. I received a notice from Etsy that they deactivated “some” of my listings (60+) because the prices in the variations vanished into thin air. This was on April 30. I am having to go back in and manually re-add all of the prices for all of the variations (more than a dozen per listing) and then reactivate the listing. Very frustrating and nothing I did caused it. The prices have been there for years and then one day they were just gone.

[TheIvoryBrideShop]

Hi there I have exactly the same problem as you, just contacted Etsy support now.

kind regards

rebekah Ramsey